Shawn Farruggia Email & Phone Number

Beaverton, Oregon

Beaverton, Oregon

Beaverton, OR

• Identified the root cause of the client’s software or system issues and used system analysis and testing techniques to solve low to moderately complex application or system issues.
• Used Knowledge Center Support (KCS) methodologies to efficiently resolve issues.
• Contributed to company knowledge capital by creating and modifying reusable solutions in the knowledge base according to established procedures and policies. Actively promoted the knowledge base to our customers..
• Ability to adhere to a structured work schedule and efficiently self-manage work time.
• Utilized strong problem solving skills, including the ability to actively listen, and ask meaningful probing questions.

• Maintained excellent customer relations.
• Provided user support for software and equipment.

Portland, Oregon Area

Portland State University

• Lead a team of up to 30 members.
• Facilitated executive board and chapter meetings weekly.
• Met or exceeded 32 annual goals as set by Heritage Center.
• Chapter liaison for faculty and administration relations.

Portland State University

Portland State University

Portland State University

• Lead a team of up to 20 members,
• Facilitated executive board and chapter meetings weekly.
• Facilitated team trainings and development.
• Chaired committee for constitution revision and selection process.
• Collaborated with chapter adviser on strategic planning.

Portland State University

Lambda Pi Eta is the official communication studies honor society of the National Communication Association (NCA).

Caregiver to a diabetic client and administered injectable medications per protocol with RN supervision.

Beaverton, OR

• Resolved escalated customer call using proper channels and procedures focusing on total customer satisfaction.
• Coached and developed individuals and teams to perform above industry standards.
• Troubleshot customer issues including VOIP telephony service, Internet including home networking and cable television issues
• Identified key up-selling opportunities based on customer’s needs.Key Accomplishments
• Originally hired as a Customer Service Representative, quickly ascended to Lead Representative in just 11 months.
• Received multiple awards for instances of superior customer relations.

• Created and activated new lines of service, including keeping confidential customer records.
• Upgraded and changed equipment; addressed issues with switch routing and feature provisioning.Key Accomplishments
• Received multiple commendations for excellence in customer care and relations.

• Prepared and processed personal and small business income tax returns.
• Installed and upgraded computer software, network setup and troubleshooting.Key Accomplishments
• Facilitated the opening of additional locations growing the customer base and reach of the franchise.

• Managed a staff of up to 30 personnel, provided training focusing on superior customer relations.
• Reputation for increasing profits up to $1.8 million per year while reducing operating costs and maintaining customer satisfaction.
• Esteemed by team members as an empathetic manager who maintains a productive and enjoyable work environment.Key Accomplishments
• Hired as a short order cook then promoted several times within 3 years to become the General Manager.

Bachelor Of Science (B.S.), Communication And Media Studies

Activities and Societies: Alpha Kappa Psi, National Residence Hall Honorary, Lambda Pi Eta

Associate Of Arts (Aa), Communication, General

Communication Studies