-Dealing with pensions,Retierment Funds Plans For Member’s as per request.-Verification of evidence provided by Employer’s and updation of employer data.-Checking for duplicate accounts to avoid any money laundering and fraud cases.-Adding Insolvency Practitioner as per employer evidence for process the correct cases.• Certified Checker for all the employer services processes• Provide refresher training to team members• Mentor trainees during the learning curve• Manage work item queues in the shift• Managing escalation emails and responding to them• Provided high level support and customer service.• Dealt in employer's insolvency processing• Reporting employer’s late payment to The Pension Regulator(Government portal)• Process De-enrolment for the employer• Update details as per request received from member and employer