Faruk Ahmed Email and Phone Number

Cyber Security Governance, Risk and Compliance (GRC) manager responsible for driving Security Standards and Policies agenda for Unilever's Cyber program, developing and maintaining security best practices and enable embedment of policies and Standards into the Systems and processes supporting key business functions.

Responsible for MS azure Hybrid Identity provisioning solution deployment and implementation, Road map development and implementation of cloud only & Azure B2B identity, Responsible for Identity governance, Information and data Security controls implementations Responsible for Identity Data Integration-Mapping & Analytics, Identity & directory systems Data Model.

Lead Identity data Integration, Data Quality improvement Solutioning & Data Model governance for Unilever’s Global Identity & Directory services systems landscape solution that integrates HR management system to Enterprise corporal portal in MS SharePoint and IT service mgmt. systems to Directory services systems deployed around Microsoft’s Forefront Identity Manager(FIM) along with Azure and cloud hosted integrations.Highlights-• Drive improvements in data quality & integration solution program and activities in Unilever global IAM landscape• Lead Data Quality Governance in identity mgmt. space for IT accounts and drive a vendor team of Data Quality Analysts• Identity Data integration SME for global Identity management IT solution program running on Microsoft FIM and Azure AD• Administered onboarding & migration of IT user accounts from legacy data systems to new solution platform• Stabilized a project data quality team to deliver on BAU model post go-live of IAM solution(FIM)• Improved Data Quality monitoring, tracking, error handling & fixing by establishing quality control processes & compliance reports• Established user incident handling SD processes to fulfill and troubleshoot identified & reported data quality errors• Partnered with Stakeholders/vendors of the solution design to improve on Data Quality compliances and standards• SME/single contact for Identity Data Model design and data flow across the deployed IAM landscape- FIM and all other IT downstream and Enterprise systems• Provide Subject matter expertise to projects/ BAU teams in relation to Identity Data Model across Identity mgmt. and governance landscape

IT process modelling for Global IT process re-engineering , Web Content Management Services, IT process Office documentation and content development.Highlights- • Provided end to end IT Process Modeling, Design & Portal publications services for IT IS & AS Process Transformation project.• Provided functional and technical support for creation of Communities of Practice (CoP) communications/documentation and supporting material. • Experienced in design, Build, Publish and maintain web pages of Knowledge Management portal and Team Sites using ARIS, Wiki Alfresco content management features and technologies• Experienced in IT and Business Process Modeling and BPMN using business process modeling software ARIS Express.• Provided end to end support in ITIL Process map design, development & maintenance for SAP global IT• Experienced in design and develop knowledge sharing tools like blogs, wikis, and discussion forums for the members & users to share their views and ideas• Administration of single content repository ,collaboration rooms in SAP enterprise portal & Alfresco• Experienced with Web technology, Publication services, Web page template generation, or authoring procedural documentation• Provided analytical support for the creation of information sharing policies and procedures• Worked with a cross-departmental team, maintain and develop the master content calendar for all web properties• Worked directly with Senior Process consultants & Process owners both from client & vendor sides while synchronizing service delivery with stake holders• Worked closely with client coordinator to gather requirements & identify new activities and improve processes.

Information Management Services, ERP Data Management & Campaign Management, data mining and profiling from SAP CRM db for digital marketing, data clean-up & ETL • Worked in various levels of SAP CRM Master Data Management, Customer Data Integration• Experienced in Customer Interaction Center, Email campaign Management• Digital marketing activities including lead creation and personalization. • Involved in creation and management of CRM Business Partner, Activity, Lead & Opportunity • Experienced in External List Management and Campaign planning, execution & management• Campaign measurement & analysis, Advanced analytics• Working knowledge of CRM Marketing Planning, Segmentation and Personalization. • SAP CRM Basic Master & Transactional Data Monitoring, Analysis & Management • Associated with Sales Promotion Activities

IT Infrastructure Support, Shares Services, System Application Troubleshooting• Experience in Internal IT Support Services in determining problem and narrow down to any specific service and the best available solution• Applied expertise to resolve more than one issue at a time & collaborate across teams and technical product • Worked as a part incident management team and handled incidents tracking & reporting.• Provided solutions on E- Tickets in the areas of Software deployment, Testing, Troubleshooting & System workflow related issues.