Faruq Abdullahi Email & Phone Number

• Perform usage trend analysis for IP network elements and connecting interfaces and use this to provide a guide to capacity forecasting and planning• Prepare and present regular performance reports and analyses to management• Create data-led insights for various units• Perform data mining and analysis• Responsible for complete process adherence and handling of incidents and problems according to SLAs/OLAs• Accountable for capacity monitoring and reporting • Accurate reporting of network KPIs to both internal and external stakeholders• Developed and implemented the Knowledge Management process as Knowledge Manager for the organization under ITSM/ ITIL framework

• Manage the operation and support of the VSAT teleport and its integration into the MPLS network of Galaxy Backbone• Providing efficient customer service delivery strategy for the organization• Reviewing and provisioning of Business/ Operational processes for the Network Operations function• Coordination and monitoring of third party vendors to ensure proper maintenance of VSAT, Fibre and RF devices• Prepare cost-benefit and return on investment analyses of the Network Operations function as input on annual budget cycle• Maintain disaster recovery plan and contingencies for continuous operation of all network platforms

• Planning and provisioning of overall network capacity• Monitoring of critical network infrastructure and guaranteeing maximum uptime• Modelling and forecasting of network performance and needs• Ensuring all critical data and device configuration is backed up and is recoverable• Maintain configuration databases for the network capacity management devices on the network• Maintain all network monitoring tools and their databases, and ensuring they are always in an operational state• Maintain database of contractual bandwidth vis-à-vis configured bandwidth to ensure that configured bandwidth is in line with contractual obligations.• Maintain network topology diagrams and databases with respect to the NOC• Carry out routine network housekeeping tasks relating to IP routing and switching as assigned• Work with field support team to ensure availability and reliability targets of the NOC and associated remote terminals are achieved and sustained.

Abuja

Providing Level 2 support to customers on Alvarion Wi-max platform Faults and resolution analysis

Master Of Science - Ms, Data Communications Systems

Bachelor Of Engineering - Be, Electrical/ Computer Engineering

Education record