Farisani Tuwani Email & Phone Number

Bedfordview, Gauteng, South Africa

Role and responsibilities:• Provide critical first, second- and third-line support for our internal business users.• Support user inbound incidents and requests through phone, email, and chat via an internal system to diagnose problems.• •Provide support to users/administrators of our platform. Supporting and contributing to the growth of best practices for the delivery of support services•Provide support to onsite Infrastructure platform, Cloud technologies, and troubleshooting practices to ensure successful resolution of challenging technical situations.•Act as a customer advocate, prioritizing and managing assigned incidents and escalations in the queue with little or no supervision.•Engage with cross-functional teams like operations and engineering to build, drive and improve tools and processes for quicker issue resolution.•Provides support services to employees with technical problems and information technology issues involving desktop, laptop or network services from local personnel or from employees using network remote access.•Create and maintain documentation as it relates to application configuration, processes, and service.•Oversee new and existing deployment of systems and application technology upgrades.•Research applications and systems technologies, products, services, protocols, and standards to remain abreast of developments in the ICT trends industry.•Oversee the end users’ applications and systems technical support to ensure end-user technical support quality assurance.• Provide inputs to designing, deploying, implementing, and maintaining end users’ Cloud and Office 365 environments.• Installation, configuration, and maintenance of Server and Computer hardware, Server and computer operating systems, and software. This includes operating system updates, patches, software updates, firmware updates, security patches, and general configuration maintenance.• Administrate MS Windows, AD, O365, SCCM, VMware, Hyper-V, Veeam B&R, Exchange.

Pretoria, Gauteng, South Africa

System Administrator • Implement operational changes to the ICT infrastructure and applications to ensure proper compliance with release authorization. • Conduct back-office administration to ensure proper server/service monitoring and administration of back-ups and job schedules according to business needs, service level agreement (SLA) and ICT best practice standards. • Monitor and report on services/systems availability and capacity thresholds of the ICT infrastructure to ensure availability and accessibility of ICT infrastructure in accordance with SLA. • Conduct maintenance of the CSIR systems to ensure availability and accessibility of ICT infrastructure in accordance with SLA. • Provide support services to internal ICT clients to ensure speedy resolution of incidents. • Adhere to ICT standards and procedures, and best practices required to ensure the availability, accessibility, and utilization of infrastructure in line with CSIR business needs. • Participate in the selection and design of products and services built on top of operating and server platforms and give guidance as an expert systems administrator. • Evaluate and select systems software and hardware systems that best support the strategic objectives of CSIR. • ICT network management, Server Administration, Configuration and deployment of Windows, systems Back-up and recovery functions and technologies • Install, configure, maintain and monitoring an environment consisting of Windows and Linux servers connected to a SAN environment. • Microsoft echo system implementation, administration, and support. • AD/Exchange account administration, modify and mange user accounts and group permissions • Experience with Microsoft 365 and office 365 including Teams, SharePoint Online, OneDrive and Exchange • Experience in creating & managing to compute, networking and storage concepts on Microsoft Azure and Microsoft 365

Centurion, Gauteng, South Africa

Responsibility:Install and configure computer hardware operating systems and applications. Ensure security, non-failure and resilience of video/voice communication systems.Conduct safety and electrical checks on all systems to maintain efficiency of service.Create a database of reliable suppliers of ICT equipment to facilitate product and service acquisition.Troubleshoot arising system and network problems and diagnose and solve hardware/software faults.Provide reliable and accurate reports on all systems, applications etc. so as to provide evidence of system uptime, faults etc.Maintain, monitor and repair: Document management systems, ICT servers, remote access systems and other specific ICT systems implemented.Training of staff and users on ICT and related programs where necessary. Ensure that systems are configured to automatically protect the network and to advise staff of risks where automation is not possible.Develop training and instruction manuals for staff. Administering backup and recovery operations by maintaining and monitoring systems backup equipment and data.Ensuring that off-site recovery requirements are constantly in place and functional.Co-operate in the compilation, testing and execution of the Information and Cyber Security environment. Co-operate in the compilation, testing and execution of the Information Governance and Disaster Recovery controls.Ensure compliance with health and safety policies and procedures to maintain a safe workplace.Ensuring that business plan outputs, risk actions and audit findings are dealt with within the required time frames. Assist with ICT requirements in meetings and events. Maintain external relationships with vendors, suppliers, and external consultants on specific projects.

Polokwane, Limpopo, South Africa

PRIMARY RESPONSIBILITIES FOR THE ROLEa) Design, Implement and Maintain world-class web applications and workflows• Develop new user-facing features using Angular.• Create new features or parts of applications.• Translating designs and wireframes into high quality code.• Build reusable components and front-end libraries for future use.• Optimizing components for maximum performance across a vast array of web-capable devicesand browsers.b) Design Fit for Purpose Solutions & Algorithms• Ensuring cross-platform optimization for mobile phones.• Actively contribute to design and planning meetings, discussions, and documentation.c) Developer Testing and Verification• Ensure the solution is test friendly by creating effective mechanisms for test data, automatedtesting hooks and simulations.• Ensure reported defects are categorized by priority and fixed as appropriate.• Ensure the project management team is informed of potential risks stemming from defects.d) Mentorship / Training• Provide mentorship and guidance to internal staff on technical and system processes.• Perform internal training for technical staff as required.• Ability to mentor and assist others, and to lead internal training sessions• Mentor junior resources on specialized knowledgeSKILLS• C# .NET Framework 4.7.2+• .NET Core 3.1+ (MVC, MVP, MVVM, REST API, Entity Framework Core)• Advantageous (Advanced Chart development for statistics eg Chartjs, )• Angular 11 (Advantageous – RxJs, NgRx, Angular Material, Sass, Karma and Jasmine)• TypeScript 3+, JavaScript ES6+, Advantageous: (HTML 5/CSS 3, XML, JSON, Azure SQL)• The following is preferred, but not a minimum requirement for this role:o Cloud knowledge (Azure/Google/AWS, Kubernetes, Docker)o Agile and SCRUM methodologies (e.g., SAFe)o DevOps Mindseto Azure Devopso Jenkinso Atlassian Suite (Jira, Confluence)o Source Control (Git)• Knowledge and understanding of UML and OO design methodologies