Farzad Ostovan Email & Phone Number

Cypress, California, United States

• Identify and resolve technical problems reported by users or customers, including hardware, software, network issues, and application bugs.• Assist users with technical inquiries, providing step-by-step instructions via phone, email, or in person.• Diagnose and troubleshoot issues to ensure timely resolution and customer satisfaction.• Install, set up, and configure software applications, hardware devices, and network systems for users.• Perform routine maintenance tasks, updates, and upgrades to ensure system functionality and security

Irvine, California, United States

Tehran, Iran

• Led a team of four developers, fostering collaboration and delivering successful projects.• Developed multiple web applications (Job Search Engines, Document Archive Management, Personnel Transportation Management) using ASP.NET MVC and SQL Server, boosting user engagement by 30%.• Migrated legacy systems to ASP.NET MVC, halving response times.• Enhanced functionality of ASP.NET web applications by implementing new features in C#.• Refactored and maintained legacy code to prepare software for future updates.• Provided technical support and training to junior developers, improving team productivity by 20%.• Conducted security vulnerability testing and penetration testing, ensuring robust web application security.• Integrated external APIs to optimize performance and system efficiency.• Implemented automated testing procedures, enhancing application reliability.• Achieved a 50% reduction in support ticket duration by collaborating with Customer Support.• Delivered client-requested custom modifications, significantly boosting customer satisfaction.• Ensured 24/7 production support, minimizing system downtime and enhancing client confidence.