Hands on experience in installing, troubleshooting and fixing desktops, printers, laptop and other computer peripherals hardware problems as well as desktop applications.Basic knowledge of enterprise LAN and WAN setups and concepts.Ability to perform smart hand activity under instruction based activities at sites.Skilled in desk side support and PC break/fix including basic administration of Windows O/S.Experience with Anti-spyware and Anti-virus software.Some usage Knowledge of TCP/IP networking, DNS, DHCP, VPN, FTP and RDP.Smart hand support for peripheral and networking hardware, including, but not limited to monitors, keyboards, mice, printers, fax machines, scanners, routers, wireless routers, switches, firewalls, racks, Ability to troubleshoot issues with systems and networks using good deductive reasoning skills.Ability to work independently and as part of a team.Strong analytical and problem-solving skills.Knowledge of network devices, such as routers, switches, and firewalls, is a plusExperience with network monitoring tools and software, such as Wireshark.

IT Hardware SupportHelp Desk Support

As a Technical Support Specialist at Royal System, I provided expert assistance to customers by setting up small networks and operating systems at their homes or workplaces. I efficiently addressed software-related issues and fulfilled all software needs to ensure seamless functioning of the systems. My commitment to exceptional customer service helped to establish trust and build long-lasting relationships with clients.