Global Support Engineer-Fix Implementiations
Current- Integral support Team member with expertise in Trading Business logic, particularly in OMS (Order Management System) and FIX (Financial Information exchange) Protocol.- Proficient in the certification process and experienced in troubleshooting and resolving technical issues related to the FIX protocol.- Provide prompt assistance to customers via call or email, ensuring their production issues are efficiently addressed.- Skilled in maintaining documentation for FIX certifications and client implementations.- Deliver exceptional customer service by professionally responding to inquiries and maintaining high service standards.- Coordinate client onboarding processes within tight timelines, including migration to new trading platforms.- Collaborate with FIX providers for requirement gathering and manage configuration setup for UAT and production rollouts.- Possess attention to detail, multitasking abilities, and adept project-tracking skills essential for successful project management in the financial technology domain.
