Responsibilities and Achievements: • Managed and led two merchant service teams of 40 merchant management officers in Mirpur and Uttara Territories under assigned agencies and ensured proper servicing to 30,000 bKash merchants combined• Monitored each merchant daily payment history, FF performance, Target Projection Vs Achievement, month on month growth/degrowth analysis, FFs live service calls and quality check, route wise merchant performance analysis and provided daily… Show more Responsibilities and Achievements: • Managed and led two merchant service teams of 40 merchant management officers in Mirpur and Uttara Territories under assigned agencies and ensured proper servicing to 30,000 bKash merchants combined• Monitored each merchant daily payment history, FF performance, Target Projection Vs Achievement, month on month growth/degrowth analysis, FFs live service calls and quality check, route wise merchant performance analysis and provided daily reports• Met Q4 KPI on maintaining the Active Merchants both the years 2022 and 2023 (120% and 100% respectively) overall growth from Q1 to Q4 is 50% for both the years (2022 and 2023)• Achieved Q4 KPI on Payment Volume in 2023 (112%), by selecting the bKash merchant categories (BMCC), assisted Acquisition Team, provided Merchant Portal and PGW requests to Product Team, ensured merchant visibility and led Trade Marketing Team of 15 officers in Uttara Territory• Ensured daily merchant visits, catered each generic and unique merchant requests, conducted merchant meetings on merchant benefits (UBP, Zero MDR on New Acquisition, Mobile Recharge, Merchant App, etc), conducted AML & CFT Trainings Show less

Key Contributions : *Procurement : -Took purchase requests from suppliers, did R&D with the sample products, received price quotations, selected vendors. -Established payment terms, agreements, negotiation and actual purchasing of goods/raw materials/takeaway items for the stores. -Contacted suppliers and scheduled deliveries, discussed shortage/missed deliveries, resolved the issues. *Making a forecast of the products : -Made a 6 months plan which includes… Show more Key Contributions : *Procurement : -Took purchase requests from suppliers, did R&D with the sample products, received price quotations, selected vendors. -Established payment terms, agreements, negotiation and actual purchasing of goods/raw materials/takeaway items for the stores. -Contacted suppliers and scheduled deliveries, discussed shortage/missed deliveries, resolved the issues. *Making a forecast of the products : -Made a 6 months plan which includes implementing new food items, new takeaway materials on special events. -Negotiated the price of the takeaway items with the suppliers. *Communicating with existing/ new suppliers : -Made work orders and purchase orders and placed orders. -Built relationships with the suppliers via phone calls or emails on a daily basis, arranged meetings with the existing suppliers, took their complaints if they have any, resolved any issues-Communicated with the suppliers in case of their product replacement/product development.*Checking bills of the suppliers : -Checked and reviewed the monthly bills of the existing suppliers, reviewed statements, checked petty cash bills for our stores, warehouse and commissary ( three times in a month ).-Made reports on the bills monthly *Taking trainings of the employees of all the outlets : -Arranged and took trainings between the company and the stores, made schedule of all the employees of the stores. *Doing daily checking and audits of the outlets : -Did daily checking of the stores and commissary, checked if FIFO/FEFO, completed Escudo audits on Peri Central.Reviewed the SGS Mystery shopper reports. -Performed overseeing the stores during the external audits of the Nando’s outlets by Compliance and Supply Chain personnels of Nando’s India ( December 2019 ). Show less

Key Contributions : *Checking and audits : -Did poultry audit for all four Nando’s outlets twice in a month, completed Escudo Audits and Health and Hygiene audits on Peri Central once in a month. -Reviewed documents for each stores every week, checked the temperature of the equipments on a daily basis, made sure all the stores is following SOP ( Standard Operating Procedure ). *External Audits : -Performed overseeing the stores during the external audits of Nando’s… Show more Key Contributions : *Checking and audits : -Did poultry audit for all four Nando’s outlets twice in a month, completed Escudo Audits and Health and Hygiene audits on Peri Central once in a month. -Reviewed documents for each stores every week, checked the temperature of the equipments on a daily basis, made sure all the stores is following SOP ( Standard Operating Procedure ). *External Audits : -Performed overseeing the stores during the external audits of Nando’s outlets by Compliance personnel of Nando’s India ( April 2019 and May 2019 ); external audits by Supply Chain and Operation personnels of Nando’s India ( July 2019 ). *Reviewing daily sales of Nando's Bangladesh : -Checked and reviewed the daily sales of Nando’s BangladeshMade reports monthly and conveyed them to the Finance team. Show less

Here my responsibilities were : •to verify third party bills and reviewing on daily basis •to manage specific information, reports, forms dealing with fees, billing, tracking of projects

Here my responsibilities were : - to build effective marketing strategies and design innovative contents for clients' social media platforms- to do query management through which I provide customers with detailed information related to products and in turn aimed to attract them to further purchase of the service/product - to communicate with clients and meet their monthly marketing plans meanwhile effectually building successful relationships with them

- Wrote Bangla Blogs on Medium ( Harriken Tales ) - Created Facebook contents and captions for Harriken Facebook page.

• Worked as an organizer for BUP Career and Education Fest where many renowned companies took part in the fest and collected resumes from the students.• Worked as an organizer for BUP Public Speaking Competition MIC 2017.

Worked as an intern in the Project Development and Research team.• Worked on the beta version and launched the facebook page of the online channel “LivLive”.• Achieved more than 4000 followers of the channel on Facebook.• Completed research on 90 different university students on the usage of online channels.• Wrote proposal letter on PH indicator to ICT Division

Worked as a team member in Outgoing Global Volunteer ( OGV ) team.• Took interviews of 135 people for the global internship program.• Recruited 4 people for the OGV team.• Successfully sent 3 people abroad for the global internship program.• Successfully signed up 127 people for global internship program from the BRAC university AIESEC booth.