Where expertise meets innovation. Originally rooted in Salesforce consultancy, we've evolved into your ultimate tech partner. With our expanded services in cloud integration, custom development, and data analytics, we're primed to transform your business. Ready to thrive in the digital age? Let's elevate your success together.At Applied Cloud, we're more than just consultants—we're catalysts for your growth. Our collaborative approach ensures tailored solutions that drive immediate impact. Don't just adapt to the future; lead it with confidence. Partner with us today and unlock unparalleled opportunities for your business.

1. Administered & Managed Biointelect's Salesforce platform.2. Implemented Configuration Changes to keep in line with Biointelect's Strategy.3. Implemented and Integrated Aprika Mission Control and Project Management Strategies.4. Overall improvement of Salesforce functionality

At ForceConnect, we redefine collaboration and amplify success in the professional services realm. We seamlessly bridge expertise and opportunities, providing a dynamic platform where businesses connect, thrive, and propel towards excellence. With our innovative approach, we empower your journey, ensuring that every connection with ForceConnect is a step forward in achieving your professional aspirations. Join us in reshaping the landscape of possibilities and unlocking the full potential of your business with ForceConnect.

Dynamic Salesforce leader driving impactful initiatives for pharmaceutical and healthcare sectors. Proven expertise in spearheading high-stakes projects, delivering exceptional service, providing strategic guidance, and driving continuous improvement.- Spearheaded the delivery of a Consumer Goods Cloud Project for a pharmaceutical giant, integrating multiple EDI Systems to enhance operational efficiency and drive 60% in cost savings.- Delivered exceptional service to manufacturing and health sector clients, leveraging Marketing Automation Systems to fuel revenue growth and streamline processes, resulting in 20% increase in revenue and client satisfaction.- Provided strategic guidance on cross-cloud implementations, optimising business processes and driving innovation, resulting in 65% improvement in operational efficiency.- Created and maintained custom reports, dashboards, and report types, ensuring data accuracy and system optimisation, resulting in 85% increase in data accuracy.- Proactively managed error reports and field history tables, implementing robust deployment strategies for smooth project implementations and client transitions, resulting in 20% reduction in project implementation time.

Seasoned CRM professional with a strong track record of driving strategic initiatives and optimising processes across multiple business units. Proficient in managing both Salesforce and Microsoft Dynamics platforms, with a focus on delivering tangible results aligned with organisational goals. Proficient in collaborating with IT teams and vendors to address technical issues and improve system efficiency.- Spearheaded strategic planning and process optimisation for Teach For Australia's Salesforce and Microsoft Dynamics platforms, resulting in a 80% increase in operational efficiency.- Successfully redefined the Associate Management Structure, leading to a 60% improvement in team collaboration and productivity.- Orchestrated the setup of the TFA Intranet core structure using SharePoint, integrating with Salesforce and PowerBI, resulting in a 30% reduction in data retrieval time.- Implemented data quality measures and system integration strategies, resulting in a 90% decrease in data errors and a 100% increase in system reliability.- Provided leadership and guidance to a team of CRM Admins, resulting in a 70% improvement in team performance and proficiency

Dynamic CRM leader with a proven track record of driving transformational initiatives and optimising core systems to drive organisational success. Proficient in strategic planning, stakeholder collaboration, platform management across Salesforce, Microsoft Dynamics, and other core systems, and, supporting key business processes.- Led strategic planning and execution for Dairy Australia's Salesforce and Microsoft Dynamics platforms, overseeing Sales Cloud, Service Cloud, Experience Cloud, Dynamics 365, and other core systems, resulting in a 47% improvement in operational efficiency.- Spearheaded the redefinition of the Data Relationship Structure, driving transformative change management strategies and improving data integrity by 65% across Salesforce and Microsoft Dynamics platforms.- Developed effective strategies for eDM and Event Management systems, identifying key business processes and system efficiencies, resulting in a 82% increase in productivity and customer engagement across multiple platforms.- Provided detailed reports for the executive team, facilitating simplified decision-making processes and streamlining project management across Salesforce, Microsoft Dynamics, and other core systems, resulting in a 25% reduction in project completion time.- Maximised employee performance through hands-on training and mentoring, resulting in a 80% improvement in team productivity and proficiency, while proactively addressing business risks across multiple platforms to safeguard organisational interests.

Versatile CRM Manager adept at managing cross-functional teams and delivering tailored solutions across Salesforce, Microsoft Dynamics, Zoho CRM, and Oracle Cloud within the diverse portfolio of LK Group businesses. Skilled in stakeholder consultation, application management, and project leadership using JIRA and Aprika Mission Control.- Consulted with internal stakeholders at Frankly Agency to define campaign objectives and gather business requirements, resulting in 80% increase in project alignment and client satisfaction.- Managed application partners to ensure consistent data quality and foster positive relationships, resulting in 95% improvement in data integrity and partner satisfaction.- Facilitated the approval process for all deliverables, ensuring adherence to industry and brand guideline standards, legal vetting, and approval through appropriate channels, resulting in 70% reduction in project delays.- Engaged in meticulous planning and design efforts across multiple clients and projects, resulting in 85% improvement in project efficiency and adherence to industry standards.- Maintained consistent data quality and integrity while managing application partners, resulting in 100% improvement in data accuracy and partner collaboration conducive to business success.

• Project Delivery Consulting• Configuration and minor changes• Manage Internal and External Stakeholders• Manage Project Sponsors and Senior Users• Testing and Implementation of appExchange Apps• Pre-Sales Co-ordination and Consulting• Project Estimation• Team work with project managers and delivery team• Formstack setup and configuration• Conga Composer implementationIn this role, I work on multiple projects, for both new and existing projects which required planning anddesigning.Consulting in the different projects I also built templates for better representation of the client’s pain points,requirements, inclusions/exclusions and risks. I have also built prototypes for multiple industry projects touse as a template for different projects.Ran Lunch and Learn sessions on multiple topics including apps that can be used by consultants and adminsto perform faster and better.

• Manage Internal and External Stakeholders• Pre-Sales Co-ordination and Consulting• Manage Project Sponsors• Project Estimation• Project Delivery Consulting• Configuration and minor changes• Testing and Implementation of appExchange Apps• Team work with project managers and delivery team• Improvement of Internal Communication channels – transition from Google Hangouts to Slack and ZoomIn this role, I worked on existing projects which required a custom dynamic page which filtered based on answers to questions in the lightning component on a standard page and calendaring. I also implemented an internal Salesforce system called “ALMA” which had custom functionality, approvals, communities and Mission Control.Consulting in the different projects I also built templates for better representation of the client’s pain points, requirements, inclusions/exclusions and risks. I was also responsible for the setup and implementation of the Project Management Tool Mission Control onto our Customer Community.

• Manage Internal Stakeholders• Project Delivery Consulting• Configuration and minor changes• Testing and Implementation of appExchange Apps• Training of the PMO Team and Internal Stakeholders• Team work with project managers and delivery teaIn this role, I have started after the completion of Phase 1 and coordinated with the Vendor to support the PMO Team with the Phase 2 deployment which included setting up Mission Control and Marketing Cloud for the business units to use. I was also responsible for the setup of the Continuous Improvement project – code named “Phoenix”.

• Resource Forecasting• Project Forecasting• Team Management• Timesheet Management• Requirements gathering & functional consulting• Team work with project managers and delivery team• Product configuration and Implementation• Project delivery and User trainingIn this role, I have managed a team of 6 people who are skilled Admins. I work with the delivery manager to upskill the team with functional consulting skills. Part of my role is to ensure that projects are managed in a timely manner and delivered on-time and on budget.

• Business Requirements and Analysis• Project Updates and Setup• Basic Setup and Implementation of Salesforce• Requirements gathering• Team work with project managers and delivery team• Product configuration• Project delivery and User training• Customer SupportIn this role, I have worked on multiple projects with clients in the Aviation, Finance and Freight sectors. My typical role was to meet with client side business analysts and project managers to get an understanding of their business and their day to day processes before making suggestions around what kind of setup should be implemented.

• Manage the Client Relationship• Create and Manage Project Plans• Discovery Sessions and Status Meetings (scheduling client calls)• Requirements gathering• Team work with project managers and delivery team• Product configuration• Project delivery and User training• Customer SupportIn this role, I have had the pleasure of working on projects for clients from different sectors such as Non Profit and SMB. I have also worked with integrated apps such as Nintex Drawloop, Fonteva, Booker25, Campaign Monitor, Mission Control, Greytrix’s GUMU Integration for Sage 300.I have learnt to do high level requirements which translate into Recommendation Packs and that lead to Detailed requirements. These detailed requirements, once signed off by the client are then translated into config and development for the delivery team.

Imagination Unlimited is an independent creative web design & development company based in Melbourne, Australia. We produce desktop & mobile based websites.Achievements:•Successful SEM/SEO strategy •Customer retentionResponsibilities:•Design & Development of branding and websites•Website Audits•Digital Marketing - SEM, SEO strategies•Social Media strategies

Smartapps is a professional services and custom software development organisation which provides comprehensive services for salesforce.com and the force.com cloud platform. We work exclusively with the Salesforce enterprise platform and manage all aspects of an implementation project:1. Requirements analysis2. System development3. Testing4. Training5. Data migration6. Integration & ongoing application supportI was a Salesforce Administrator/Consultant contracted out to the Department of Economic Development, Jobs, Transport and Resources.

Design & develop responsive wordpress websites, perform web modifications, branding.Assisted in product development of Webstarter.

Design and development of mobile based websitesMobile Websites:http://www.adventureplus.net.au/mobile/http://www.aurorajukeboxes.com.au/mobile/index.html

• Liaising with key stakeholders internal and external to PageUp to deliver the best customer experience.• Provide Level 1 support to PageUp People customers. Clients include ASX200 listed companies such as BHP, Coles etc.• Provide assistance over telephone, email for PageUp People’s extensive array of software suites.• Logging Cases in Salesforce.• Explaining product working and general know how to a variety of customers with varying degrees of expertise in IT.• Escalation of unresolved issues to the relevant product development teams.• Configuring Design Templates.• Working with Technical Account Managers.• Check back end DataBases using SQL.

• Provide technical support and resolutions over the phone to Officeworks Stores as well as the National Support Office team members.• Incident Management and escalation.• Co-ordinate and manage day-to-day service issues to provide service continuity.• Moves, Adds, Changes of user accounts, service accounts, security groups & share within Active Directory & SAP.• Identify issues occurring nationwide, analyze and submit reports based on these findings. • Improve service delivery through identification and resolution of service deficiencies. • PDT Support• Request Management Fulfillment of IT services.• Dealing with third party vendors for resolution of ongoing issues logged through to them.• Creating help-files and updating the knowledge base for the benefit of the team.• Supporting & arranging all maintenance of printer infrastructure.• On call support.

• Mortgage Solutions consultant.• Customer service to home loan customers.• Dealing with internal and external stakeholders - dealing with agents, brokers and other branch colleagues. • Keeping at par with range of mortgage solutions.• Administrative duties.

Provided Web, Desktop, Network, Mobile support.

• Installed software, upgrading and maintenance of operating system.• Installed, upgraded and maintenance of server hardware components. • Installed complex hardware and software.• Also responsible for supervision of backup operations.• Created and implemented recommendations to improve performance.• Remote Desktop Assistance.• Performed system startups and shutdowns and basic troubleshooting.

• Responsible for supporting System Analyst in designing tools and reports for the operation.• Creating help files and updating the knowledge base application for the customer service team.• Analyzing business processes and workflow to develop a clear understanding of the business activities.• Assisted in the implementation of the project through the development of custom screen designs, workflow activities and procedures.

• Provide technical support for handsets, troubleshoot and solve client concerns.• Ordering and programming CDMA mobiles • Invoicing • Stock Management and filling• Repairing water damaged phones• Display professional expertise and provide the highest levels of Outbound Call Centre activities

• Responsible for providing the assistance in the installation of system and network.• Configuring and setting up hardware / software and any desktop requirements