Who is Felix Sanchez? Overview
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Felix Sanchez is listed as Customer Success Specialist at Renuity, based in Tampa, Florida, United States. AeroLeads shows a matched LinkedIn profile for Felix Sanchez.
Felix Sanchez previously worked as Customer Support Specialist at Renuity and Real Estate Investor at Self-Employed. Felix Sanchez holds Marketing, Business, Management, Marketing, And Related Support Services from Johnson & Wales University.
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Renuity
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Profile bio
About Felix Sanchez
I am an ambitious self-starting learner who has had some valuable experience working with reputable companies like Innovative Eyewear (Lucyd), Garfield Refining, Semrush CRM, and LeadPerfection CRM. I have direct experience processing precious metals like (Gold, Silver, Platinum, Palladium) at Garfield Refining, managing an online web presence & fulfilling online orders via (Shopify) for Lucyd Eyewear, educating users on how to take advantage of the Semrush CRM tool suite to boost their Google Rank, and educating contractors on how to manage their LeadPerfection CRM to boost sales/productivity. Over the last couple of years, I have completed my 4-year Bachelors Degree in Marketing at Johnson & Wales University of North Miami as well.Located in Tampa, FL 🌴
Listed skills include Management, Graphic Design, Email Marketing, Customer Service, and 15 others.
Current workplace
Felix Sanchez's current company
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6 roles
Felix Sanchez work experience
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Customer Support Specialist
I am currently employed by Renuity and working directly with their LeadPerfection CRM, with the objective of educating enterprise level / smb home improvement contractors on how to use the system to their advantage.Daily Tasks:-Manage 20+ technical email requests-15 to 25 incoming/outgoing phone calls per day-Submit and track on-going Hubspot tickets-Resolve issues with technical reports-Train users on home improvement lead management-Configure CRM settings to ensure success of customer-Track product feedback from customers and relay to development team-Create SOPs to make current processes more efficient-Assist customers with API integrations (Angi's list, QuickBooks, Five9, etc..)-Create custom excel / csv exports using SQL
Real Estate Investor
Self-Employed
I have spent the past year renovating my single-family townhouse located in the NE Philadelphia area. This 3BD / 1.5 BTH project has been in motion since March 2022 and has seen a lot of neccessary upgrades that has brought the home up to code.While, working on this project I have:- Coordinated with 2-3 contractors at a time - Coordinate with realtor assigned to property- Reviewed contractor proposals- Manage renovation timeline - Manage house overhead & material costs - Contributed sweat equity - Stay up to date on interest rate & housing market price trends- Remain optimistic despite market fears!-Close out Property with new owner
Mar 2022 - Aug 2023
Customer Success Specialist
During my time at Semrush, I had a great experience learning how to educate new/existing-users on our marketing tools in a fast pace SaaS environment with an amazing support team. My day to day tasks included:- Answer technical phone calls & email cases- Conduct onboarding training sessions with users- Increase KPI performance weekly- Troubleshoot technical errors with Semrush software - Complete certifications for Semrush tool- Follow up with users having issues- Maintain knowledge of Google web products- Maintain knowledge of Semrush core products- Relay customer feedback to product team
Nov 2021 - Jul 2022
Customer Service Specialist
Daily Tasks:- Fulfill online orders containing precious metals- Track all inbound & outbound shipments - Prep new customer marketing material daily for mailing - Entering customer/precious metal data into system - Verify customer's personal info within internal system - Troubleshoot error messages with company applications - Verify customer check amounts- Mail out customer paychecks - Manage return to sender shipments- Monitor current market of precious metals pricing daily - Think critically with every task- Complete all tasks within a fast paced time frame
Feb 2021 - Oct 2021
Customer Support, Community Manager
Lucyd Eyewear
Daily Tasks:- Fulfill customer orders via Shopify, Amazon, Walmart- Fulfill inventory restocking orders for all sales channels- Test & track all inventory by SKU monthly- Provide online tech-support for customers- Develop social campaigns to increase online engagement- Design promotional graphics for media channels- Assist with product photoshoots and model management - Investor outreach/influencer outreach via social channels - Attend tradeshows showcasing upcoming Lucyd produc
Apr 2019 - Oct 2020
1 education record
Felix Sanchez education
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Johnson & Wales University
FAQ
Frequently asked questions about Felix Sanchez
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What company does Felix Sanchez work for?
Felix Sanchez works for Renuity.
What is Felix Sanchez's role at Renuity?
Felix Sanchez is listed as Customer Success Specialist at Renuity.
Where is Felix Sanchez based?
Felix Sanchez is based in Tampa, Florida, United States while working with Renuity.
What companies has Felix Sanchez worked for?
Felix Sanchez has worked for Renuity, Self-Employed, Semrush, Garfield Refining, and Lucyd Eyewear.
How can I contact Felix Sanchez?
You can use AeroLeads to view verified contact signals for Felix Sanchez at Renuity, including work email, phone, and LinkedIn data when available.
What schools did Felix Sanchez attend?
Felix Sanchez holds Marketing, Business, Management, Marketing, And Related Support Services from Johnson & Wales University.
What skills is Felix Sanchez known for?
Felix Sanchez is listed with skills including Management, Graphic Design, Email Marketing, Customer Service, E Commerce, Microsoft Excel, Shopify, and Slack.
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