• Working at front end for providing the best services and Sales for our valued customer. Ensure exceptional customer satisfaction with accuracy and professionalism while processing purchases and customer orders. Takes opportunities for add-on sales to the customer. • Complete and balances all daily cash. Monitor stock availability at front end. Identifies and communicates suggestions for improvements in all areas of business.• Manage Zong Handset Zone including all vendor staff. (Stock availability, vendors availability, branding visibility, Monthly sales targets, Trainings)• Team backup for all the operational activities. (Stock Issuance, Escalations, Complaints, Correspondence with all departments, Stock availability, Sharing reports regarding sales achievements)• Financial activities (Handling Cash, Collect cash closing from all team members, Process Reversals, Daily financial settlement, COB readiness) • Add-ons (Sharing best experiences to my team members regarding sales/Targets vs Achievements, Daily hurdles)

• Worked in 789/310/Postpaid/Corporate helpline. Handle individual customers, corporate clients, KAMs, RMs, BDOs about their complaints, billing questions and service requests. Calm angry callers, repair trust, locate resources for problem resolution and design best possible solutions. • Manage a high volume work load within a deadline driven environment. Resolved an average of 800 inquiries in a given week and consistently met performance benchmarks in all areas (quality, speed, accuracy, volume).• Worked as a backup team lead and managing a team of 25 Individuals.• Handling with and resolving problems and issues when arise.• Motivating the team to achieve high standards and KPI targets.• Arrange weekly team meetings, focusing on targets and achievements.• Analyze the individual performance of each team member who was lagging behind in terms of performance.• Responsible for making sure that any gaps in performance or quality are quickly identified and discussed.