installing and configuring computer hardware operating systems and applications;monitoring and maintaining computer systems and networks;talking staff or clients through a series of actions, either face to face or over the telephone to help set up systems or resolve issues;troubleshooting system and network problems and diagnosing and solving hardware or software faults;replacing parts as required;providing support, including procedural documentation and relevant reports;following diagrams and written instructions to repair a fault or set up a system;supporting the roll-out of new applications;setting up new users' accounts and profiles and dealing with password issues;responding within agreed time limits to call-outs;working continuously on a task until completion (or referral to third parties, if appropriate);prioritising and managing many open cases at one time;rapidly establishing a good working relationship with customers and other professionals, e.g., software developers;testing and evaluating new technology;conducting electrical safety checks on computer equipment.

installing and configuring computer hardware, software, systems, networks, printers and scannersplanning and undertaking scheduled maintenance upgradestalking to clients and computer users to determine the nature of problemsresponding to breakdownsinvestigating, diagnosing and solving computer software and hardware faultsrepairing equipment and replacing partssupervising junior engineering and technical staffagreeing timescalesobtaining replacement or specialist components, fixtures or fittingschecking computer equipment for electrical safetymaintaining records of software licencesmanaging stocks of equipment, consumables and other supplies.Shift and on-call work may be required, particularly where computing equipment is in continual 24-hour operation

Installing new softwareInstalling new hardware (servers, printers, computer work stations etc)Setting up user accounts, permissions and passwordsOverseeing security of all systems, especially the internetInstalling anti virus protectionFixing network faultsTechnical support for people using the networkTraining staff on new systemsDay to day admin and monitoring of network use Planning future improvementsSuggesting IT solutions to business problemsMaking sure all IT meets industry standardsSupervising helpdesk staff

Provides assistance in the use of personal computer hardware, software, and specializedmainframe technology or operates a multi-platform computer environment or monitors theproduction scheduling, execution, and successful completion of production jobs;2. Sets up and configures desktop computers, peripherals and accounts assigning securitylevel;3. Installs software and installs and repairs hardware and peripherals;4. Tests programs;5. Troubleshoots, diagnoses problems, implements corrective action procedures withinprescribed guidelines and/or escalates to other technical resources as appropriate;6. Maintains systems, databases and web pages;7. Administers user accounts;8. Designs and produces basic reports;9. Sets up and submits production jobs and edits and debugs computer output;10. Transfers computer files between platforms;