Fasih Ur Rehman

Fasih Ur Rehman Email and Phone Number

Head of Business Intelligence and Analytics - Customer Experience @ HBL
Karachi, PK
Fasih Ur Rehman's Location
Karāchi, Sindh, Pakistan, Pakistan
Fasih Ur Rehman's Contact Details

Fasih Ur Rehman personal email

About Fasih Ur Rehman

Innovative thinker with broad-based expertise in strategic, operational and technical delivery of large-scale Customer Services.Highly resourceful, consistent, and resilient professional with 18+ years of experience in the area of banking, customer experience and service management, digital transformation, quality management, process improvement and technology integration. Expertise in developing, improving and automating processes also specialized in enhancing customer experience by improving service quality and bridging the gaps between Customers, Business, Operations and Technology. An individual who exercises great control and takes a high level of personal responsibility for their work which is produced to a high level of quality and accuracy.

Fasih Ur Rehman's Current Company Details
HBL

Hbl

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Head of Business Intelligence and Analytics - Customer Experience
Karachi, PK
Website:
hbl.com
Employees:
20675
Fasih Ur Rehman Work Experience Details
  • Hbl
    Head Of Business Intelligence And Analytics - Customer Experience
    Hbl
    Karachi, Pk
    View
  • Hbl
    Head Of Business Intelligence And Analytics
    Hbl Jan 2024 - Present
    Karāchi, Sindh, Pakistan
    View
  • Hbl - Habib Bank Limited
    Head Of Policy And Procedures
    Hbl - Habib Bank Limited May 2023 - Dec 2023
    Karāchi, Sindh, Pakistan
    View
  • Hbl - Habib Bank Limited
    Senior Manager Ii - Service & Quality
    Hbl - Habib Bank Limited Dec 2021 - May 2023
    Karāchi, Sindh, Pakistan
    View
  • Freelance
    Freelance Technical Recruiter
    Freelance Dec 2019 - Jan 2022
    Karachi, Sindh, Pakistan
  • Fulcrum Group Of Companies
    Head Of Digital Transformation
    Fulcrum Group Of Companies Jul 2020 - Dec 2021
    Karāchi, Sindh, Pakistan
  • Js Bank
    Vp - Head Of Service & Quality
    Js Bank Jan 2017 - Dec 2019
    Karachi, Pakistan
    Provide leadership to Service Quality Unit comprising of Process improvement / Automation, Call Center, Complaints Management, Quality Assurance and Business Conduct (Fair Treatment of Customer Initiative).
  • Js Bank
    Head Of Complaint Management, Phone Banking & Process Management
    Js Bank Aug 2014 - Jan 2017
    Karachi, Pakistan
  • Samba Bank Ltd.
    Avp - Process Re-Engineering And Quality
    Samba Bank Ltd. Nov 2011 - Jul 2014
    Karachi, Pakistan
    View
  • K-Electric (Formerly Known As Karachi Electric Supply Company)
    Manager - Business Analyst & Social Media
    K-Electric (Formerly Known As Karachi Electric Supply Company) Oct 2010 - Nov 2011
    Karachi, Pakistan
    View
  • Atlas Bank Ltd.
    Business Process Reengineering Manager & Quality
    Atlas Bank Ltd. Jul 2007 - Sep 2010
    Karachi, Pakistan
  • Habib Bank Limited
    Assistant Manager Process Management
    Habib Bank Limited Oct 2006 - Jun 2007
    Karāchi, Sindh, Pakistan
    View
  • Union Bank
    Process Improvement Officer
    Union Bank Aug 2003 - Oct 2006
    Karāchi, Sindh, Pakistan
    View
  • Net Access Communication Systems Private Limited.
    Web Developer
    Net Access Communication Systems Private Limited. Oct 2001 - Apr 2002
    Worked as Web Developer, responsible for handling client problem handling, website design and development.
    View
  • Dawood Yamaha Ltd
    Part Time Freelance Developer
    Dawood Yamaha Ltd Jun 2000 - Aug 2001
    Worked in IT department on part time/project basis as Freelance developer. Designed official website, Intranet based Information System, warranty claim system and MIS system.

Fasih Ur Rehman Skills

Business Process Re Engineering Banking Mis Systems Analysis Business Analysis Team Management Risk Management Software Project Management Vendor Management Project Management Requirements Analysis Business Process Business Intelligence Team Leadership Business Process Improvement Process Improvement Service Quality Management Crm Human Resources Software Development Core Banking Teamwork Process Engineering Project Planning Outsourcing Databases Training Team Building Analysis Software Documentation Call Centers

Fasih Ur Rehman Education Details

Frequently Asked Questions about Fasih Ur Rehman

What company does Fasih Ur Rehman work for?

Fasih Ur Rehman works for Hbl

What is Fasih Ur Rehman's role at the current company?

Fasih Ur Rehman's current role is Head of Business Intelligence and Analytics - Customer Experience.

What is Fasih Ur Rehman's email address?

Fasih Ur Rehman's email address is fa****@****hoo.com

What schools did Fasih Ur Rehman attend?

Fasih Ur Rehman attended Iqra University (Official), Staffordshire University, Arena Multimedia.

What are some of Fasih Ur Rehman's interests?

Fasih Ur Rehman has interest in Science And Technology, Children, Education.

What skills is Fasih Ur Rehman known for?

Fasih Ur Rehman has skills like Business Process Re Engineering, Banking, Mis, Systems Analysis, Business Analysis, Team Management, Risk Management, Software Project Management, Vendor Management, Project Management, Requirements Analysis, Business Process.

Who are Fasih Ur Rehman's colleagues?

Fasih Ur Rehman's colleagues are Yasir Minhas, Wajih Agha, Mustafa Zuberi, Nousheen Malik, Akeel Mohsin, Sohaib Abbasi, Sohail Jawed.

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