Premier body shop in Toronto that utilizes state of the art equipment and modern vehicle repair methodologies.▪ Successfully manage all aspects of parts, materials & inventory operations ensuring efficiency and profitability▪ Revamped the inventory control system, streamlining the receipts of incoming parts & materials while improving record-keeping accuracy▪ Introduced a simple and efficient method to track and process returns to vendors, resulting in timely credits and improved vendor relationships▪ Collaborated with estimation, production and technical teams to make recommendations that reduced lead times and optimized stock levels▪ Achieved on-time delivery of parts by diligently following up on ordered items, leading to increased customer satisfaction▪ Implemented negotiation strategies with vendors, resulting in competitive pricing, improved delivery times and favorable credit & return terms▪ Trained & educated parts associates on best practices in inventory management & safety, leading to a more efficient and knowledgeable team

- Managed 25+ multimillion dollar client accounts and oversaw the entire sales lifecycle ranging from discovery, initiation, production, shipment, payment, and client account management.- Developed and headed the firm’s International Business Development Division (IBDD) whose purpose was to devise innovative tea blends and packaging options to cater to existing customers and break into new markets.- Procured new business in the Chilean, Argentinian, and Peruvian markets which led to US$ 800,000+ in sales.- Trained, mentored, and supervised 6 team members as part of the IBDD and drove improvements in communication, leadership and career progression. - Developed a specialization in the South American region and oversaw several multimillion dollar accounts.- Led a product penetration drive into a range of international supermarket chains, namely, Jumbo, Carrefour, Cencosud, Lider (i.e., Chile’s Walmart), SMU, COTO and El Tit.- Represented the company in international trade shows and exhibitions in numerous countries including Germany, Paris, Brazil, Hong Kong, Saudi Arabia, UAE and Chile. - Coordinated and developed international RFP responses/tender bids in Europe (e.g. IKEA, AMS Group).- Created and led the Management Trainee Programme for the Akbar group since 2010. - Planned, implemented, and tracked sales and marketing strategies to promote brand products. - Led product development teams to enhance tea products based on customer needs

- Managed 1 of the 2 major flagship tea brands of the company, and played a key role in increasing its international brand presence in 17 new countries (i.e., increased presence from 80 to 97 countries). - Oversaw 10 client accounts and trained, and mentored 7+ Management Trainees and BD Executives.- Revamped an entire range of tea products in partnership with the Management and Design team. - Created brand-new product lines (SKUs) which were distributed to 60+ international markets. - Devised specific plans to customize product based on target market needs. - Won multiple international brand awards and was a key contributor for the following awards from the Export Development Board Sri Lanka:* 2013 Presidential Export Award: Best Sri Lankan Band Exporter * 2014 Best Sri Lankan Brand Exporter * 2015 Highest Value-Added Exporter* 2016, 2017, 2018, 2019 Best Sri Lankan Export Brand

- Supervised 3-4 BD Officers and steered them to identify new expansion opportunities in the tea market. - Consulted with international suppliers for new product development requests and grew a loyal international client base by using customer driven pricing, strong client relationship skills and negotiation best practices. - Added 4 non-traditional tea buyer clients which resulted in new multimillion dollar revenue streams. - Performed core client and account management duties and conducted internal analyses to ensure deliverables were on track for client delivery, thereby satisfying or exceeding client expectations.- Evaluated existing business processes and systems and recommended process improvements in product development, internal team coordination, and BD to improve internal coordination and efficiencies

- Was hired as the 2nd Management Trainee in the program and, due to high performance, was able to establish the precedent for entire management trainee program moving forward. This benefitted 70+ Management Trainees since 2007. The program was later adopted by HR as an onboarding blueprint.- Gained familiarity with all functional departments in the firm by shadowing Department Leads in Costing, Tea Room, Tea Department, Procurement, Production, Storage, Shipping, Transport, Accounts and Legal. - Liaised with Legal to ensure all legal protocols, international regulatory standards, compliances, and permissions at destination markets were adhered to in business activities and outputs. - Participated and represented the company in Anuga, Germany as a first year trainee while overseeing preparatory work. Duties included: booking spaces, stall allocation, hiring contractors to design and build the stall and coordinating logistics, shipping, and clearing. - Brought in a long-term high value Chilean client and penetrated a brand new South American market.