Providing 24/7 Desktop and Server Tech Support Providing Web site supportProviding all forms of remote desktop tech support to clients. Providing internal Help Desk support to other staff members

BAS79322

SunTrust/SunTech Solutions Help Desk & Support

IT Support / Help Desk

- Providing VOIP technical support for business and residential end users.- Providing all forms of Break-Fix, troubleshooting, upgrades and roll-outs of Desktops, Thin Clients andServers.- Providing Cabling-Wireless support installing - troubleshooting andupgrading (CAT-3, CAT-5, COAX, Fiber and WIFI).- Providing all forms of Technical Facility Support installing, break-fix andtroubleshooting for a variety of retail stores.- Training End users and Technical Support Staff.- Providing cost reduction to small business owners by utilizing technologyproducts and services in the most effective manner.- Providing all forms of Technical Facility Support installing, break-fix andtroubleshooting for a variety of retail stores.- Providing Multimedia installation and troubleshooting of TV's, DigitalSignage, Media Players and DVR's.- Providing Web site support.- Provided phone support for LAN and WAN environments.- Performed in-house hardware, software support for desktops, servers.- Wrote technical in-house procedures for installations, troubleshooting

- Providing all forms of Break-Fix, troubleshooting, upgrades and roll-outs of Desktops, Thin Clients andServers.- Providing cost reduction to small business owners by utilizing technology products and services in the most effective manner.Performed in-house hardware, software support for desktops, servers.

Retail/ Sales Support

Responsible for backup's all data on the existing workstations.ADMA Enterprise installations.Responsible for new workstations being setup with the HP 22” monitors and Integrated WorkCenter stand included in the bundle.Responsible for adding User groups to the local Administrators group on all new workstations.Installed all office network printers on the new desktop via Server queue-based printing system.Installed Active directory groups / Group Policy in Servers.Ensured all network drives maps on all the new workstations are at optimal performance.Configured Microsoft Outlook for the user’s email accounts for multiple office's.Repaired hard drive replacement.Blue screen of death troubleshooting & repair

- Providing VOIP technical support for business and residential end users.- Providing all forms of Break-Fix, troubleshooting, upgrades and roll-outs of Desktops, Thin Clients andServers.- Providing Cabling-Wireless support installing - troubleshooting andupgrading (CAT-3, CAT-5, COAX, Fiber and WIFI).- Providing all forms of Technical Facility Support installing, break-fix andtroubleshooting for a variety of retail stores.- Training End users and Technical Support Staff.- Providing cost reduction to small business owners by utilizing technologyproducts and services in the most effective manner.- Providing all forms of Technical Facility Support installing, break-fix andtroubleshooting for a variety of retail stores.- Providing Multimedia installation and troubleshooting of TV's, DigitalSignage, Media Players and DVR's.- Providing Web site support.- Provided phone support for LAN and WAN environments.- Performed in-house hardware, software support for desktops, servers.- Wrote technical in-house procedures for installations, troubleshooting

Hardware installs / Helper

Painting, Tile Installs & Building