Fate Darwish Email & Phone Number

Riyadh, Sa

Saudi Arabia

As the Business Unit Head for Beauty, I oversee comprehensive strategies that drive sales growth and operational excellence. My responsibilities include optimizing inventory management, enhancing customer experiences, and ensuring efficient supply chain operations. I lead market expansion efforts, foster brand partnerships, and focus on maximizing profitability through data-driven decision-making. Empowering teams and nurturing talent to achieve our business objectives is central to my role.

Doha, Qatar

In my role as Retail Manager with Qatar Airways, I direct team members and the daily activities inside a fast-paced environment for the 24/7 operation of multiple QDF stores and departments. I successfully set the strategic business direction for a diverse team overseeing merchandising presentation, recruiting, and motivating staff, along with coaching, training, and providing constructive feedback.Some key achievements in this role include:• Leverage leadership skills with strategic planning and staff training resulting in improved team performance, meeting all sales targets, and ensuring total customer satisfaction• Train and coach new and existing team members on company policy, standard operating procedures, and the importance of world-class customer service• Oversee all merchandising and product displays for increased visibility as well as manage inventory to ensure and control appropriate stock levels.

United Arab Emirates

As a Retail & Education Manager, I managed the largest portfolio inside the Luxe division of brands as well as oversee the entire learning and development for the GCC Region including the United Arab Emirates, Oman, Qatar, Kuwait, Bahrain, and Saudi Arabia reporting directly to the Brand Director. I strategically plan, define action steps, and implement strategies to meet training goals and maximize the company's bottom line by boosting sales and revenues.Some key achievements in this role included:• Championed training and a succession path for Beauty Advisors - developed and implemented a training and development program that consists of digital coaching using the Daxium platform, assessing team execution, and recognizing top performers• Identified training requirements that met the needs of the business via research, interviewing key stakeholders, and executing an annual Learning Needs Analysis• Successfully met all training goals in each assigned region based on KPIs while maximizing targeted ROI• Enhanced the quality of the guest experience by scheduling regular store visits to observe and coach store employees and implement continuous improvement methods• Designed training material and initiated live training events to educate distributors in each region• Collected, tracked, and analyzed sales data and generated reports related to operational issues, market trends, competitors, and customer preference.

Dubai

United Arab Emirates

During my time as Regional Country Ops Manager, I successfully led the business direction by way of recruiting and training top talent, as well as managed the regional budget, and all operational procedures. I proactively managed client relationships, and motivated staff via coaching and training leading to higher-than-normal sales and meeting all business goals. Managed the GCC with a particular focus on Saudi Arabia with new store openings.Some key achievements in this role included:• Led multiple projects that opened new customer-oriented stores and expanded physical store locations by 3X in the region within 10 months helping to drive brand awareness and attract new customers while retaining the current customer base• Managed and motivated employees with effective training and development, goal setting, and constructive feedback leading to improved sell-out and sell in with external accounts and team members regularly achieving sales targets and commissions• Streamlined internal processes and procedures to manage external distribution brands and existing accounts effectively and efficiently• Negotiated space and improved brand visibility in major retail stores that included Sephora, GLF, and Faces.

Melbourne, Australia

Education record

Advanced Certificate, Business Administration And Management, General