• Supervise technical team.• Manage account, provide training to customers and local partners.• Visit to customers in North America, Latin America and Africa.• Provide technical support to the customer all over the world.• Develop formula for point of sale (POS) and in plant for paint manufacturer. Test the formula at customer’s facility.• Analyze cost of the raw materials and optimize for customers according to their requirement.• Generate reports for formulation changes, technical visits, meetings and conference calls.

o Visiting local and international customers for technical and logistic support.o Coordinating the projects with customer and internal team for technical project deliverables.o Lead role for developing and implementing different architectural coating lines for local and international customers which reduced the sales cycle by 30%. o Resolve problems of technical nature occurring at existing customers and also manage complex customer complaints in appropriate and timely manner.o Deliver training to customers on the use and application of various company products.o Conduct in house training to new hire, sales team, customer representatives and refresher training for other technical team members.o Carry out technical inspections and audits at designated customers as and when required.

o Managed staff which includes recruiting and hiring, scheduling, training, delegating work assignments and evaluating work performance.o Monitored non-selling activities such as budget, financial reports, credit and accounts receivables performance, scheduling, and inventory control.o Worked closely with Marketing, regional/zonal leadership, and field sales team to execute new business launches and collaborate with new customers to develop value added service and product offering. o Worked closely with supply chain and plant management to meet customer priorities and ensuring smooth functioning of sales operations, planning and forecasting.o Maintained all appropriate levels of contact with the management of existing and potential customers to always ensure smooth delivery of service.

o Developed universal colourants for tinting machine for architectural coating that reduced plant cost and cut down working capital cost by 150%. o Monitored Architectural Coating division to conduct experiments for identifying properties of paint samples for new product development, existing product improvements, and raw materials evaluation. Supervised 6 chemists.o Worked with PPG team in training sales team members, dealers and technicians for setting up the Vehicle Refinish product business in the country. o Liaison with marketing, supply chain, and manufacturing personnel for new product implementation including any kind of formula implementation in the system.