Fatema Hoque Email & Phone Number

Toronto, Canada Area

• Serving as the primary therapist for a child on the Autism Spectrum and a part of other treatment teams for multiple children• Responsible for maintaining a clinical binder, as well as updating programs, graphs, standard celebration charts in the daily binder• Experience creating materials using the Microsoft Office suite as well as Boardmaker• Able to collaborate with the Supervising Therapist to implement and improve various programs such as: social, play, verbal/intraverbal, functional communication, PECS, and requesting programs

Scarborough, On

• Prepared and conducted health seminar presentations in collaboration with the clinic medical director for local businesses of various industries in an effort to establish a larger and more diverse customer base• Successfully delivered critical knowledge on the clinic’s services and its positive impact on health and wellness in the workplace for up to 40 clients in one presentation• Helped create and implement customized treatment plans for patients and provided financial assistance and information on insurance companies, WSIB and Motor Vehicle Accident (MVA) claims to ensure maximum value for the client• Actively monitored past due receivables and contacted clients for overdue payments; Reviewed and recorded incoming client revenue with emphasis on timeliness, completeness and accuracy of financial transactions

Transitioned to Legal Compliance Team due to attention to detail and conflict resolution skills, and assisted the Legal Compliance Officer while being trained in the position.Communicated directly with merchants with regards to honouring deals, as well as dealing with higher-than-normal volumes of customers.Would prepare documentation for legal letters as requested for merchants not honouring contractual obligations or due to discriminatory practices Prepared and updated Merchant Issue Report, with notes regarding full communication with merchants, to be discussed with VP of Sales, Chief Financial Officer and CS Manager.Worked hand-in-hand with the Accounting Department in regards to providing payouts to merchants, as well as holding and releasing paymentsDealt with Deal of the Day errors alongside productions, sales managers, and representatives. Also prepared error report for use by upper management in improving service quality.Was placed in charge of investigating and identifying fraudulent activities on the website, and prepared documentation for upper management for review

Communicated with customers, analysing needs and proposing solutions, demonstrating complete accountability from beginning to end.Understood importance of timely customer service by always being punctual and ready to work, showcasing efficiency and responsibility.Provided excellent customer service through incoming and outgoing phone calls, e-mails, as well as on the live discussion boards.Used technical expertise and quick learning ability to help co-workers with various tasks.

Demonstrated excellent customer service working at the front desk greeting clients, signing in guests and workers, as well as helping people around the hospital when necessaryEntertained patients with stories or conversation while they were waiting to be picked up by their caregiversOrganized the lost-and-found locker and delivered inter-office mail

Helped plan and implement creative activity sessions for youth of various ages in the Brain Injury Rehabilitation Team (BIRT) and Specialized Orthopedic & Developmental Rehab (SODR) groups with recreational activities: board games, videogames, arts and crafts, cooking, sports, etc.Built an excellent rapport with the therapeutic recreation team, parents of the children, as well as the kids themselves in my short time thereReceived the Summer Stellar Volunteer Award for exceptional performance

Helped as one-on-one facilitator for children with developmental, mental, or physical disabilities; had basic wheelchair and hand-over-hand trainingWorked at various arts and crafts stations with inpatients as well as children from the community – enjoyed learning from them as well as teaching them skills through activitiesHelped set up and take down activities, showcasing teamwork and leadershipTook initiative to move around the camp and assist where possibleDisplayed the ability to work independently as well as in a group environment, being able to compromise in difficult situations

Honours Bachelor Of Science, Psychology, Neuroscience, And Behaviour

McMaster Entrance Scholarship for excellent academic achievement in secondary school (September 2007) Speaker at the Undergraduate Biology.

Ontario College Advanced Diploma, Behavioural Science Technology (Intensive), 4.0 Gpa

• Relevant Coursework: Behavioural Assessment, Behavioural Techniques and Applications, Ethics and Legal Issues, Crisis Prevention.