Faten Nabila Salim Email & Phone Number

Petaling Jaya, Selangor, Malaysia

1. Reviewed high-alert case reports from Redlands to identify possible knowledge articles.2. Composed well-structured and concise technical documentation to be published on the support site.3. Ensure technical accuracy and consistency across various content formats.4. Collaborated with other technical writers and subject matter experts to refine content.5. Conduct meticulous proofreading for grammar, spelling, and punctuation errors.6. Transformed written technical articles into engaging video content using Camtasia.7. Guided and mentored junior content developers, providing feedback and support.8. Conduct training sessions on content development best practices.9. Shared industry insights and knowledge to help colleagues improve their skills.10. Promoted a collaborative environment for knowledge sharing and continuous improvement.11. Conducted comprehensive content audits to assess accuracy, clarity, and effectiveness.12. Developed and implemented quality assurance processes for content development.

Uoa Business Park Subang, Selangor, Malaysia

1. Review article feedback and initiate document remediation in consultation with the ESS –OSR Documentation team in Redlands.2. Review legacy technical articles and perform updates and revisions as needed to keep content relative and accurate.3. Revise, edit, rewrite, and carry out structural remediation for making legacy articles search engine optimization (SEO) compliant.4. Check existing articles for their applicability to new versions of the software. This is a time-bound, periodic activity that is coordinated with new software releases.5. Revise and maintain articles based on user feedback, new incidents, and ArcGIS Ideas.6. Search existing articles and cross-link with new ones to consolidate information and help users select the right context.7. Mark bug articles and references when fixed in various service packs and cross-link them with relevant knowledge base articles, downloads, Web help, or other online resources.8. Revise and update existing articles to support new product releases

Putrajaya, Federal Territory Of Kuala Lumpur, Malaysia

ECONOMIC MINERAL SECTION1. Managed to analyze external trade data for mineral resources and presented the findings to the Assistant Director of the International Trade Unit.2. Acquired skills in digitizing and tabulating data for mineral localities in Malaysia using ArcGIS software.3. Participated in technical report writing related to the statistics of minerals in Malaysia.4. Gained proficiency in various Excel functions for the purpose of mineral data management.