Matthew Fath Email & Phone Number

➤ Cultivates and strengthens productive relationships with the most influential buyers within assigned buying centers and manages and streamlines the sales process.➤ Takes charge of customer communication regarding special projects, service escalation, rate increase and new business opportunities.➤ Guarantees provision of outstanding customer service and support through operational excellence.➤ Prepares and handles important customer-facing documentation including budget vs. actual, contracts, master service agreements (MSAs) and presentations.➤ Capitalized on industry expertise in driving sales growth and new business opportunities by conceptualizing and implementing strategic sales plans as well as seeking new ideas and approaches.➤ Made notable contribution in winning new business within existing client base by providing assistance with the request for proposal (RFP) process.➤ Played an integral role in pursuing new opportunities and territories and closing the deal.

➤ Promptly identified and responded to clients' complaints, while serving as the main point of contact between clients and internal teams.➤ Carried out key functions including drafting, submitting and maintaining reports on account progress, goals and forecasts.➤ Held accountability in negotiating contracts with key clients and meeting established deadlines to attain each client's long-term goals.➤ Guaranteed transparency regarding the customers' target prices and competitors' prices.

➤ Formulated and executed comprehensive business plans to reach predetermined goals and quotas.➤ Discovered new sales opportunities through networking and turned them into long-term partnerships.➤ Oversaw the entire sales cycle, from finding a potential client to closing a deal.➤ Demonstrated excellent intuitive judgement in quickly resolving complaints and issues to ensure customer satisfaction and maintain the company's reputation.

➤ Provided supervision to daily common area maintenance at 50 to 70 Regency Centers properties, as well as to a network of more than 75 vendors completing maintenance on shopping center properties.➤ Applied strategic approach in negotiating preferred and discounted pricing with vendors to ensure completion of services and projects within and under customers' set budget.➤ Assumed accountability in driving non-routine revenue in coordination with a bundled services program; spearheading multiple capital expenditure projects; and conducting customer invoice review for scope, pricing and budgetary accuracy➤ Presided over the training of new members on operations, processes and procedures.➤ Functioned as the go-to person for the company's daily operations, which include afterhours and emergency line for tenant located in seven districts.➤ Held responsibility in formulating and implementing work verification model for REIT Team; boosting daily team efficiency.➤ Tapped by the company's RPMs to travel to their districts to walk their properties, evaluate upcoming enhancement projects and maintain involvement in their annual budget review

Cincinnati, Oh

➤ Took charge of administering high caseload of approximately 60 to 80 properties for closing per month.➤ Served as a team member of the number one FNMA vendor in Ohio.➤ Used interpersonal abilities in communicating closings with lenders, realtors, buyers, sellers and other parties of interest.➤ Fulfilled key tasks including balancing final Housing and Urban Development (HUD)-1 Settlement Statement and setting up wire and checks for final disbursement.

Cincinnati, Oh