Fathi Saad Email & Phone Number

دبي الإمارات العربية المتحدة

Attracted new clients to bank’s products through presenting product’s Features and benefits. • Developed a relationship with each client with the goal of creating lifelong customers through providing excellent customer service. • Reported the customers’ credit, processed financing, and secured approvals. • Updated all Bank client lists through regular follow ups with clients. • Followed up with credit and all related departments to ensure best resolutions for clients’ issues.

مصر

• Prepare and submit monthly VAT returns. • Implement and maintain VAT controls and procedures. • Review and monitor systems, procedures and records to ensure compliance with VAT and other tax regulations. • Prepare the list for defaulter customer and submit to collections department • Fallow up the collection’s payment weekly and monthly• Handle the installment request form defaulter customer

الاسكندرية مصر

Complaint Resolution: Manage and resolve customer complaints, coordinating with other departments as needed to provide solutions.Team Support: Collaborate with the Customer Center team to achieve key performance indicators (KPIs) and enhance overall customer experience.Operational Efficiency: Improve workflow within the Customer Center to streamline processes and maintain a positive company image.Administrative Tasks: Handle stock management, administrative duties, and maintain records as required.

الاسكندرية مصر

Timely communicate & advise the customers with all new offers, tariffs, business solutions, tariff advisors & proceed with the required actions through the enterprise support team.Act as a focal point between the customers & the other departments (Credit, Enterprise Support, Enterprise Complaint Handling, Enterprise Save Team, Technology) to ensure fulfilling & solving the customers requests & complaints.