Fathima Nishath Email & Phone Number

Chennai, Tamil Nadu, India

Being a Cybersecurity Sales Associate, engages with C-level executives to identify and understand their specific requirements, develops tailored proposals, and oversees the entire sales process from follow-ups to negotiations and successful deal closures. Demonstrates proficiency in coordinating with internal technical teams to initiate projects and ensure smooth implementation, while capturing client feedback to explore cross-selling opportunities.Expert in utilizing CRM systems for effective pipeline management and lead tracking, alongside applying JIRA software for detailed project tracking and issue resolution. Provides specialized knowledge in Vulnerability Assessment and Penetration Testing (VAPT) services and compliance measures, delivering high-quality security solutions to clients.Skilled in preparing and presenting quarterly reports and dashboards to analyze sales performance and trends. Operates across the UAE, US, and UK markets, managing end-to-end sales processes and developing strategies for partnership engagement to foster and strengthen business relationships.

Chennai, Tamil Nadu, India

During my tenure at Myinception, I served as a Team Lead for a year, overseeing operations under the APAC and UK regions. Myinception is a SaaS product, and my role involves engaging with clients, explaining our products, and providing comprehensive support. I effectively managed a team to ensure seamless service delivery and client satisfaction.In addition to leadership responsibilities, I played a pivotal role in bridging communication between clients and our technical support team, facilitating efficient issue resolution and product adoption. This experience honed my skills in client relationship management, problem-solving, and strategic planning within a dynamic SaaS environment.My tenure at Myinception not only strengthened my leadership capabilities but also deepened my understanding of SaaS product functionalities and customer engagement strategies. I am passionate about leveraging technology to drive business growth and am committed to delivering exceptional results in every role I undertake.

During my tenure at Voltas Franchise, spanning four years, I specialized in air cooling service management. My primary responsibilities included lead generation through CRM platforms, appointment scheduling, and ensuring timely resolution of service requests by coordinating with technical teams within a strict 24-hour timeframe.In addition to operational duties, I played a pivotal role in team leadership, overseeing and guiding a dedicated team towards achieving service excellence. Regular reporting to senior management provided insights that informed strategic decisions and optimized service delivery processes.I also managed financial aspects such as invoicing and maintained comprehensive databases to track customer interactions and service histories. This meticulous approach ensured accurate billing and facilitated robust customer relationship management.My experience at Voltas Franchise has equipped me with a strong foundation in service operations management and a commitment to delivering exceptional customer experiences. I am adept at navigating dynamic environments and leveraging emerging technologies to drive continuous improvement and exceed organizational goals.