Quality Control supervisor , have experience in call center industry for around 9 years ,including 4 years in the quality field managerial level , . I worked at wasla outsourcing company for 6 years , 2 out of them as a quality specialist and the other as Senior quality specialist and as a quality supervisor in I call since jan 2018 have the ability to monitor any kinds of calls . generate reports for quality performance , build score sheets , scripts ,& set corrective actions for gaps with operations team ,