Nur Fatiha Hamizan Email & Phone Number

Johor, Malaysia

Johor, Malaysia

Johore, Malaysia

- Prepare Motor quotations for new and renewal cases- Attending to phone calls from customer and maintain good customer service standards.- Ensure motor quotes are accurate and prepare in an easy-to-understand slip.- Follow up with renewals with customers / introducers.- Ensure that incepted cases are properly submitted to finance for record filing.- Update payment of cases to finance.- To maintain high standard of service level.- To advise clients on motor claims.

Johore, Malaysia

1. Developed successful tactics to sell products and services to walk-in clients, handle payment, attend to service enquiries and complaints.2. Design and implement strategies to cross-sell and up-sell services to existing customer base.3. Troubleshoot technical problems related to equipment (sim cards or router issues) face to face with clients.4. Handle bill payments, pos system and emails.5. Responsible for monetary transactions and company stock (Phone, simcard, accessories, cash) and prepared a report for the store's opening and closing. Update the data in the database, then submit it for approval to the supervisor.

Johore, Malaysia

1. Responds to drivers and passengers inquiries & solving issues for Grab products and booking orders in a timely and effective manner.2. Handled large volumes of calls on a day-to-day basis. Managed to handle up to 80-100 calls per day with a high pressure environment.3. Improves drivers and passengers satisfaction through end to end communication by solving their concerns and expediting the case via zendesk to the respective team.4. Provide drivers and passengers support using English or Bahasa language via phone or email.

Johore, Malaysia

1. Responds to client questions and promptly resolves difficulties with postpaid, prepaid, and broadband wifi, as well as technical network issues (line signal and internet).2. Managed to respond to 60-80 calls per day in a high call volume environment.3. Improves the clients experience through end-to-end communication and expedites the email (issue) to the appropriate team while simultaneously assisting the clients.4. Assist clients with system and phone troubleshooting.5. Successful in guiding, assisting, and training new technical agents.6. Enhances clients happiness by providing service recovery for dissatisfied clients that have network, roaming or wifi issues. 7. Successfully achieved a 70% reduction in call volume while maintaining the AHT (average handle time) by regularly updating the team on network issues that clients had been reporting.

Diploma, Accountancy

Sijil Pelajaran Malaysia (Spm), Science Stream