Muhammed Fatih Tokay Email & Phone Number

Antalya, Türkiye

Three key products:- SunExpress Website- SunExpress Mobile Application- Inflight Retail ProgramKey Responsibilities: * Coordinate and manage business analysis and application support activities, including incident resolution, user training, and system enhancements.* Provide support and guidance to end-users, ensuring smooth operations and efficient use of technology solutions.* Conduct rigorous testing and quality assurance to validate system functionality and optimize performance.* Take ownership of application lifecycle management, including scope definition, resource coordination, delivery timelines, and release management.* Manage relationships with multiple vendors to ensure adherence to contractual agreements and drive vendor performance.* Perform comprehensive business analysis to identify opportunities for process improvement and recommend strategic solutions.* Collaborate with cross-functional teams to gather and document business requirements, ensuring alignment between business units and IT.* Act as a liaison between business units and IT, effectively communicating technical concepts to non-technical stakeholders.* Stay informed on industry trends and emerging technologies, identifying opportunities for innovation and driving continuous improvement.Through these efforts, I work to enhance the customer experience and operational success at SunExpress.

Istanbul, Turkey

Description· Enhancing digital insurance competencies (Mobile, Web, API, AI, Chatbot, Robot technologies, etc.) as a member of digital applications and analytical solutions unit. · Providing detection, analysis and testing of the developments needed by the business units. · Ensuring communication and coordination with relevant stakeholders. · Creating scenarios and documentation for ongoing projects' features. · Providing solutions to user experience and usability problems and taking precautions by foreseeing possible risks.

Istanbul, Turkey

-As part of the product management team, be responsible for end-to-end product development lifecycle, starting from conception to user research, from development to go-live, and monitoring -As a Product Owner, being a part of an empowered development team, shape both strategical and executional aspects of product development with a solid technical command and background -Gather, analyze, document, and validate the needs of the business stakeholders, Able to conduct complex requirement analysis and craft documents -Conduct requirement meetings with the customer and engineering team to develop the most optimal solution -Create and manage product backlog items, prioritize them with the customer and team in line with the project goals -Analyze and breakdown business problems into prioritized, deliverable user stories and define acceptance criteria -Responsible for running test scenarios and ensuring that it passes User Acceptance Test (UAT) -Participate in all Agile meetings such as sprint planning, stand-ups, demos, and retrospectives -Keeping in touch with every stakeholder of the product regularly

Istanbul, Turkey

• analysed needs of the business units • Prepared analysis documents by meeting with Product Owners, Business IT Teams, FE&BE Developers simultaneously or separately, • Prepared mock-ups via Balsamiq Wireframes, • Defined and documented functional requirements via Service Manager Console Platform. • Created UAT and functional test scenarios via Jira, • Performed functional and regression test scenarios Test, UAT, Preprod and Prod Environments.

Istanbul, Turkey

Act as a Business Analysis Consultant for multifaceted projects strengthening data-driven decision-making structures of organizations and helps them to take effective and agile actions by enabling all steps of the customer journey to be monitored and managed.Videotron Marvel Project - B2B Phase (Sep 2020 – Mar 2021)Role: Senior ConsultantDuration: 6 monthsAim: develop effective CRM B2B program for the following activities:Scope: 5th phase of the Digital Transformation Project which is CRM B2B moduleProgramming Language: PostgreSQL, MS Visio, Jira, Confluence, DBeaver, Balsamiq Wireframes, Understanding level of XML and JSONProject Methodology: AgileVidéotron is a Canadian integrated telecommunications company active in cable television, interactive multimedia development, video on demand, cable telephony, wireless communication and Internet access services.• Monitored and analysed the business needs of the customer,• Performed technical analysis on meeting with B2B Architecture Team• Prepared detailed reports for the software team.• Defined and documented functional requirements via Confluence• Prepared UX Design on Balsamiq Wireframes• Tested software applications as well as documentation using corporate standards.• Prepared User Manual Guide.

Istanbul, Turkey

• Worked as a business analyst both in Campaign Performance Tracking& PCA and 360 Degree Customer View of Project.• Worked as a department coordinator to manage and prioritize data requests or new projects’ needs and tracking them to be developed and delivered successfully by responsible IT Unit.• responsible for data consistency• Worked as a Campaign Designer in both Customer Experiences Unit and Eastern Europe&Balkans Region. 1- determined purpose and needs of the campaign gathered by Campaign Responsible unit to understand the main objective2- Prepared a campaign analysis document based on the inputs 3- Analysed and prepared target audiences’ data for campaigns and newsletters.4- Managing at a time digital agency for creating textual, visual contents and newsletter and related business units for gathering needs and approval for visual contents and newsletters.

Istanbul

• worked as both a business analyst and project manager in IT Inventory Project.• worked as a business analyst in ITSM Project.• worked as a Product Owner in ITSM Platform.

Istanbul, Turkey

worked as a 2-level analyst in ITSM Platform.(CA Service Desk)

Bachelor'S Degree, Management Information Systems, Gpa: 2.97

Bachelor'S Degree, Management Sciences, Exchange Program