•Developed and implemented comprehensive Standard Operating Procedure (SOP) documents for the various departments to ensure consistent and efficient operations, and adherence to quality standards.•Collaborated with cross-functional teams to identify areas for improvement in service delivery and patient care that resulted in enhanced quality and patient satisfaction.•Conducted regular audits and quality assessments to identify opportunities for process optimisation and implemented corrective actions to improve overall service quality.•Played a key role in ensuring compliance with healthcare regulations. •Implemented a robust quality management system, including monitoring and tracking key performance indicators, to drive continuous improvement and ensure high-quality service delivery.

•Implemented a comprehensive quality control system, including the development of standard operating procedures (SOPs) and performance metrics that led to a 40.5% improvement in patient safety and adherence to healthcare quality standards.•Led a team of 4 quality control technicians, providing training and guidance to ensure accurate and consistent testing of medical devices and equipment that led to a 19% reduction in equipment malfunctions and failures.•Developed and executed data analysis strategies to identify trends and patterns in patient outcomes resulting in a 10% improvement in healthcare delivery and clinical performance.•Collaborated with cross-functional teams, including physicians, nurses, and administrators, to address quality issues, implement process improvements, and enhance patient care that led to a 27.6% decrease in medical errors and adverse events.•Conducted regular audits and inspections to ensure compliance with healthcare regulations, accreditation standards, and infection control protocols, achieving a 95% success rate in maintaining regulatory compliance.

•Successfully maintained ISO documentation custodianship, ensuring all documents were prepared, reviewed, approved, issued, distributed, updated and controlled based on the requirements of the Quality Management System (QMS).•Conducted internal audits and process audits to assess compliance with ISO standards, identifying areas for improvement and implementing corrective actions that led to a 17% increase in process efficiency and adherence to quality standards.•Developed and implemented a logical and structured records system that enabled quick and easy retrieval of documents and improving accessibility, contributing to a 30% reduction in document retrieval time.•Prepared timely and accurate reports and records, ensuring the availability of up-to-date information for decision-making processes and maintaining a 100% accuracy rate in record-keeping.•Maintained all legal and confidential documents and records in a secure manner, strictly adhering to privacy and data protection regulations, and ensuring compliance with confidentiality requirements.

•Developed quality manuals for the Integrated Management System that led to the successful registration of the company for certification such as ISO 9001.•Acted as a guide for external ISO auditors during their audits to ensure smooth audit processes and maintaining compliance with ISO standards.•Established and implemented quality management systems in coordination with management and all other departments, leading to continual improvements in quality across the organization.•Conducted internal quality audits (QMS), identified non-compliance issues, and raised non-conformance reports (NCRs) that resulted in a 32.8% reduction in non-compliance incidents.•Ensured timely resolution of client complaints as a matter of urgency, improving customer satisfaction rates by 35% and maintaining positive relationships with clients.•Implemented customer satisfaction surveys in collaboration with external parties, gathering valuable feedback to drive continuous improvement initiatives and enhance the overall patient experience.•Developed departmental work processes and maintained their smooth implementation that led to a 10.2% increase in operational efficiency and productivity.•Monitored and tracked quality complaints and facility-related issues using quality complaint logs and trackers that enabled prompt identification and resolution of quality-related issues.•Prepared and reviewed job descriptions for all positions to ensure clear communication of roles and responsibilities throughout the organisation.•Designed and implemented training programs, and conducted individual assessments to ensure compliance with quality requirements and foster a culture of continuous improvement.

•Assessed product specifications and tested them against customer requirements to compliance and alignment with quality standards.•Implemented performance improvement and quality assurance programs that led to a 15.7% reduction in product defects and improved overall product quality.•Conducted process and product internal audits to ensure product compliance with legal and quality standards that resulted in a 12.3% increase in adherence to quality requirements.•Performed tests and procedures, investigating product modifications to optimise product quality and identify areas for improvement.•Monitored key performance indicators (KPIs) to track and measure product quality to identify trends and implementing corrective actions to address any deviations.•Prepared comprehensive reports on product progress, quality requirements and improvement recommendations that provided valuable insights to the management team.•Ensured a safe and healthy work environment by implementing and maintaining safety protocols and procedures that resulted in zero workplace accidents during the tenure.•Contributed to the development and implementation of batch processing protocols, ensuring accurate and efficient processes.