Fatima B Email and Phone Number
Communicates confidently as a multilingual speaker and uses initiative to meet the highest standards. Strong interest in using technology as a basis to enhance customer care, motivated to meet deadlines and an ability to provide leadership and guidance.* Native French speaker with excellent English and Spanish. * Motivation in achieving strong Net Promoter Scores (NPS) to attain customer loyalty. * Strong experience in Salesforce. Opening cases, updating contact details and analysis of products.* Networking skills in troubleshooting DNS, FQDN, server availability with Windows tools.* Microsoft SQL Management Studio (SSMS) in writing scripts and database administration (backups). * MDM SOTI MobiControl and Android Enterprise usage and best practices. * Android Technology including ADB logs and Google Play Manage Bindings.
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Multilingual Technical SupportSoti Dec 2022 - PresentSolihull, England, United Kingdom● Manage average 20 technical cases covering the French and English market. ● Troubleshooting Android Enterprise issues in relation to MDM management (MobiControl) ● Perform Cloud upgrades each month, following a detailed process to ensure customer SAAS environments are in line with best practices. ● Initiate customer remote sessions in analyzing complex network ● issues with an emphasis on effective and timely resolutions. ● Create JIRA (developer tickets) cases that include a series of server and device logs, error screenshots and customer demands in clear effective language. ● Liaising with the internal product development teams to identify and resolve product-related errors and bugs. -
Career Break To Look After ChildrenWork At Home Jan 2007 - Present Developed teaching curriculum for French language for English speakers. Supported husband in developing positive family environment. Taught French to non-native speakers at Blagnac Community Center, FRANCE. French GCSE support teacher for young learners, Slough, UK. -
Customer Service RepresentativeEquant Integration Services Jan 2003 - Dec 2006 Managed over 40 different communications on any given day, using French and English; demonstrating ownership and communicating progress to customers. Directed engineers in Spanish; explaining key aspects of work orders. Reduced unassigned ticket queue by 60% in 3 months. Designated contact for P1 issues and escalations. Recognized as a key player of French support team in training 4 new members. -
Multi-Lingual Customer SupportAdler Business Gifts Sep 1998 - Dec 2002 Sorted incidents received via phone, support inbox and created tickets with references. Designated agent as main point of contact for P1. Maintained performance adhering to strict SLAs in ensuring tickets are updated. Responsible for training 3 members of staff on processes adhering to data input and customer record management.
Fatima B Education Details
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Adult Education Center BirminghamLevel 2 Functional Skills English -
Adult Education Center BirminghamLevel 2 Functional Skills Mathematics
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Slough Adult CenterCity And Guilds Certificate Level 2 Ecdl It Skills
Frequently Asked Questions about Fatima B
What company does Fatima B work for?
Fatima B works for Soti
What is Fatima B's role at the current company?
Fatima B's current role is Multilingual Customer Service Representative.
What schools did Fatima B attend?
Fatima B attended Adult Education Center Birmingham, Adult Education Center Birmingham, Slough Adult Center.
Who are Fatima B's colleagues?
Fatima B's colleagues are Ahmed Elamin, Dennis Jin, Anton Malikov, Nanda Krishna, Pranali Rathi, M.eng, Yu Han, Deep Anandrao.
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