Fatima Bibi Hafeji Email & Phone Number

Leeds, Gb

Leeds, England, United Kingdom

Gathering requirements to identify where additional support is needed to meet our business demandProactively recommend improvements to improve operational efficiencyMaintaining accurate supplier recordsSupporting stakeholders and suppliers with their onboarding documentsCoordinate meetings with stakeholders and suppliersCompetent use of companywide systems and databasesMaintaining strong relationships across all peers and stakeholders

As a digital marketing professional, I have solid experience implementing successful marketing campaigns across various digital channels. I am adept at creating engaging content, managing social mediaplatforms, executing email marketing campaigns, optimizing websites for SEO and tracking performance metrics to ensure the success of campaigns. Additionally, I have experience managing paid advertising campaigns and utilizing data-driven insights to improve campaign performance and maximize ROI.

Leeds, England, United Kingdom

Within this tenure, I direct all aspects of resource allocation and workload management. One of my key responsibility is to manage complicated projects while adhering to certain goals and objectives. I ensure the highest possible quality of procedures conducted by pushing process improvement. I professionally organise and conduct one-on-one, attendance, and behaviour meetings. I provide great training to individuals in order to improve their knowledge and skill sets. I offer high-impact solutions to challenging situations. I meet the demands of customers through case and customer management.Below are some of my key accomplishments: • Received promotion form agent to team leader within six months.• Succeeded in meeting 48 and 72 hours SLAs and KPIs by resourcing work stacks.• Supported agents in increasing quality score from 90% to 94% by implementing performance change within four weeks.

Batley, England, United Kingdom

I created advertising campaigns to promote items and services to a specific clientele. I oversaw recruiting processes in order to attract skilled individuals. I oversaw the cost-effective acquisition of critical inventories. I developed cost-effective budgets with the goal of lowering expenditures while boosting revenues. I oversaw kitchen personnel to ensure that food was prepared according to client orders. I compared short-term and long-term sales to targeted goals.Following are some of my key achievements: • Boosted sales revenue by 30-50% by embedding strategic advertising and marketing plans.• Increased product and service awareness by utilising social media, live advertising, and other publicity media.

I was responsible for managing photographic sessions in a timely and professional manner. To capture events and individuals, I used a range of photographic equipment. I captured clean, lively photographs according to client's demands. I spoke and cooperated with clients to schedule a picture session time and location.

Dewsbury, England, United Kingdom

To ensure consumer happiness, I provided great customer service. I performed extensive assessments to identify and remedy customer service concerns. I efficiently managed a high number of inbound and outgoing patient calls. I ensured that patients' requirements, such as transportation, translators, and care, were met. In a complicated, fast-paced, and stressful contact centre setting, I handled patient calls well. I booked many scans for various sorts of patients, from obtaining referrals to putting them into the system, changing patient information, and merging new patients into the hospital system.Below are my few accomplishments: • Met 24 to 48 hour SLAs for hospital appointment coordination.• Answered numerous calls with three minutes.