Fatima Brenes Email & Phone Number

Burlingame, California, United States

South San Francisco, Ca

Responsible for hotel hitting GSS ‘Intent to recommend’ score by delivering excellent customer service to all guests and exceeding expectations. Create competitive atmosphere with agents to ensure hotel sells out, which includes contacting partner hotels; airlines; & servicing walk in clients. Completion of interviews, background verification, & on-boarding for potential new hires.Partner with major clients for specific room requests & complete invoice for payment monthly. Fully trained on creating Atlas schedule and payroll compliance.Complete food orders for Bistro and Market based on sales performance & inventory.Proficient in Bistro Micros POS along with providing server duties. Oversee that agents are completing checklist; fulfilling guests requests on call; amenities are being completed; following up on guest’s special requests through GXP. Reach out to guests through various customer feedback portals to inquire how we could have improved their experience

San Francisco Bay Area

Fully knowledgeable on front desk service & operational areas per Marriott brand standards.Review the shift reports; arrivals detailed report; same day reservations; Green dream reports; What’s Happening report; manager shift report; Opera system; & mobile check-ins app to ensure hotel is operating at high standards & that agents are completing tasks and following Marriott brand standards and in a timely manner.Guest service ambassador assisting customers during peak hours; training front desk staff through role plays & scenarios; handling complaints; & boost team moral through recognition and encouraging participation in hotel contests.Oversee that agents are completing checklist; fulfilling guests requests on call; amenities are being completed; following up on guest’s special requests through GXP.Reach out to guests through various customer feedback portals to inquire how we could have improved their experience at the hotel.Ensure the house is balanced; choose guest to walk based upon status; arrange the guests arrival at alternate property; arrange transportation for the guest.Walk lobby, fitness center & other public areas to restock supplies and clear debris.

San Francisco Bay Area

Starting the work day off by opening the computer system; assigning appropriate amount of rooms to housekeepers; confirming proper levels of staff are scheduled to work; designating housemen to general hotel task work.Checking rooms to ensure they are up to Marriott standard operating procedures; training housekeepers on those standards.Dealing with guests first handle, to hear and rectify any issues or complaints that they have with their rooms. Circling back to housekeepers to re-train where necessary.Communicating with front desk, engineering, and other hotel departments to ensure a great guest experience.Fully knowledgeable and trained on relevant and time sensitive reports such as injury report and handling workers comp. claims.Fully knowledgeable on the Marriott rewards program; reviewing requested guest amenities.Logging lost and found items electronically & securely storing items for future pickup.

Bachelor Of Arts - Ba, Criminal Justice

Associate Of Arts - Aa, Liberal Arts