-Performed tasks central to program progress, including scheduling, budgeting and resource management. -Analyzed the strengths and competencies of team members to help assign responsibilities, achieving an 11% increase in employee retention rate.-Processed applications als experienced with Yardi, Salesforce and MRI. -Budgeted and organized resident and staff events quarterly. -Experience with affordable housing, low income housing and tax credit.-Hired and trained employees in day to day job requirements. Constantly led cross functional teams and programs.-Main point of contact for residents, local vendors and maintenance team alike. Maintaining proper written and oral communications.

● Provided 35 or more monthly personalized apartment tours of the community that resulted in new leases● Followed up with all prospects by providing helpful and compelling information about the community, amenities, and neighborhood● Established brand loyalty by ensuring that the resident experience is consistently stellar by assisting current tenants with their lease renewal and execution, answering questions from residents, vendors, and prospects, and sending community updates● Generating awareness, interest, and excitement via social media● Collaborated with maintenance staff and management in ensuring apartments are turned and ready for new move ins● Assisted prospects with the application process/screening and leased to qualified applicants● Frequently organized community events for residents and their guests● Expert in utilizing First Advantage, MRI, and Salesforce

● Managed the office inventory and procured equipment for office layout ● Maintained the office condition by coordinating with maintenance for necessary repairs● Organized office operations and procedures by answering customer inquiries, recruiting, and training of instructors and receptionists, and designing/emailing company’s weekly newsletter.● Managed contract and price negotiations with office vendors, service providers and office lease● Managed company’s budget, performed bookkeeping and kept all banking information confidential● Addressed employees queries regarding office management issues including stationery, hardware, and travel arrangements● Collaborated with facility management vendors including cleaning, catering, and security services, kept contracts up to date and collected payments for all rentals● Facilitated in-house or off-site activities such as parties, celebrations, and conferences

● Collaborated with the Manager of Business Operations on complex enterprise projects ensuring they are delivered on time, on budget, and of quality. ● Provided advanced expertise in the coordination, status reporting and stability of projectoriented work efforts.● Executed the full life cycle of projects including scope definition, planning, analysis, measurement, and communication. ● Led meetings with stakeholders of project workgroups, including facilitating discussion around project deliverables, identifying action items, and assigning to team members for follow ups and completion.● Answered phone/emails and provided information to patients and clients about the medical center● Recorded new patient's information into the Medical Center’s tracking system. Complied with HIPAA Privacy Act by protecting confidential patient information.• Performed a wide variety of administrative, technical, and analytical duties to assist the team.