• Spearheaded a new strategy and framework (design & implementation)• Overseeing and reviewing Ops functions & corresponding with clients directly to ensure service quality and TAT. • Maintaining involvement with Marketing, in terms of strategy making, planning and implementation on all fronts which will affect the kind of experience that the client will have throughout varying points of the trajectory from first contact, lead generation, prospective client-hood, lead translation and client status and ultimately continuing client retention through good service.• Monitoring Sales/Purchase orders and to review SLA/Quotation consistency, reviewing relevant correspondence between clients and the BD Team along with coordination and preparation of quotations.• Developing post-event reports & analysis• Reporting on any and all aspects directly to Group CEO

Received Training and provided assistance on:• HR Ops functions, including Employee Data Management and HRIS processes• Learning & Employee Engagement Functions, including Training Need Assessment, EE Strategy making and relevant Procurement and Communications pertaining to the same• Assisting AM in Corporate Communications (Including HR & Internal Communications)

• Content creation and acceleration through digital marketing tools • Event - based non-contractual participation for major British High Commission campaigns across 2 events in the month of June 2016

Graphic Design and Market Research