Ensuring complete documentation of all activities undertaken concerning each ticket in the case within TAT. Ensuring Doctor logging Adherence to the Process defined on both Operations and Quality legend.Resolve complex technical queries and issues of product functionality.Maintaining overall Doctor's satisfaction levels to ensure a continuous relationship with Practo. through handling calls and emails.Timely Escalating (Approach to handling issues to understand when to escalate & what will be handled by myself), paying attention to detail, research, and arriving at a solution and also challenging the process and coming up with different alternativesMaintaining and creating Doctor's profiles, Marking Leave Days, and backfilling the Doctors in the specialties, patients are more. Multitasking as we are required to work on multiple tasks simultaneously.