Fatima Mapuke Msc, Pmp, Csm Email & Phone Number

Solution-driven strategic leader with expertise in technical support, customer relationship managment as well as project management. Demonstrable experience garnered working in technical, financial and health systems. Dedicated and empathetic customer support specialist with over ten years of experience in providing exceptional customer service. Passionate about building teams, and empowering communities. Advocates for programs that help in preventing mental health challenges. Assists organizations to maximize staff performance, build teams, and implement the Scrum Framework. Transformative change facilitator through ecological approaches in individuals, teams, and organizations. Provides life skills support by partnering with clients toward character building, development of realistic goals and life plans. Plans and facilitates workshops designed to enhance team-building skills, communication, conflict resolution; diversity & inclusion as well as leadership development. Outstanding presentation, communication and cross-cultural team management skills. High energy, enthusiastic, personable and effective presenter.Talks about #agile, #scrum #teambuilding #servantleadership #diversity #softskills, #mentalwellness.