Fatima Mbashiru Email & Phone Number

Lagos, Nigeria

• Proficiently receiving inbound and outbound calls, providing exceptional listening skills to determine the nature of their call-in order to clearly and precisely address their inquiries in a professional manner. • Resolving an average of 300 complaints and inquiries in any given week and consistently meeting performance benchmarks in all areas such as customer satisfaction, issue resolution, speed, accuracy and volume.• Successfully achieved a QA score of over 80% and positive customer ratings of 92% surpassing the team goal by 12%.• Professionally evaluated and prioritized customer inquiries to better serve the customers via phone, email, and online chat. • Provide insight on customer feedback for product and process improvements and ensure all queries are effectively and promptly resolved within SLA's.

Lagos, Nigeria

• Managed clients’ complaints, provided appropriate solutions and alternatives within the time limits; followed up to ensure resolution.• Provided financial advice to business clients with a focus on client experience and risk management through building collaborative internal and external relationships.• Managed and promoted business relationships with new and existing customers helping company increase sales and revenues.• Performed a spectrum of accounting functions such as preparing balance sheet, processing invoices, journal entries, and other financial reporting for management.• Coordinated daily, weekly and monthly accounting processes to properly record, classify financial transactions for operations accounting and documented business transactions.

Lagos, Nigeria

• Assisted in compiling and presenting audit findings, providing specialized recommendations for control and process improvements, and communicating findings and recommendations to both client and senior management.• Worked closely with management in proposing best practices and streamlining business processes on numerous engagements resulting in reduced risk, increasing efficiency, enhancing customer service, and increasing revenue.• Conducting risk assessments, client interviews, audit walkthroughs, increasing understanding of audited areas, identifying and resolving potential issues.• Responsible for checking client’s financial information, purchase and sales invoices, payroll records, bank balances, and statements.