Fatima Taher Email and Phone Number

• Client Relationship Management: Cultivated enduring relationships with clients seeking personal loans, ensuring their financial goals are understood and met. • Needs Assessment and Consultation: Conduct in-depth consultations to comprehend clients' financial needs and assess eligibility for personalized loan solutions. • Loan Product Expertise: Possess a thorough understanding of personal loan products and effectively communicate product features to clients.• Application Processing: Guide clients through the loan application process, ensuring accurate and timely submission of required documents.• Credit Analysis and Compliance: Conduct credit assessments and collaborate with the credit department to ensure compliance with regulatory requirements.• Post-Approval Relationship Management: Provide ongoing support to clients after loan approval, addressing queries and identifying opportunities for additional financial services.• Cross-Selling: Identified opportunities to cross-sell additional banking products and services to clients, maximizing their financial benefits.• Post-Interaction Follow-up: Provided ongoing support to clients, addressing inquiries, and resolving issues to ensure customer satisfaction.

• Sales Promotion: Promoted and secured sales of diverse liability products from Emirates Islamic Bank.• Customer Engagement: Established meaningful customer contacts, offering consultancy on products that meet their specific requirements.• Application Process Management: Ensured a smooth customer journey through the application process, from requirements gathering to submission.• Portfolio Development: Developed and maintained a robust customer portfolio, managing products and services for central banks in the UAE.

• Account Management: Facilitated the opening of checking and savings accounts, ensuring accurate record-keeping, and keeping records of customer interactions, process customer accounts and file documents.• Conflict Resolution: Resolved customer disputes and referred clients to relevant financial specialists.• Financial Operations: Addressed debit and credit issues, maintained accurate account balances, and managed daily reporting responsibilities.• Call Center: Experienced call center agent with a peculiar customer service relationship.