Community Coaching through custom journey development. (think project roadmap for individuals vs. projects)Recipe: Passion + Corporate Executive + Life Experience.

Chief of Staff _Org Design & Business Delivery Lead Support the day-to-day tasks to ensure that project members, Managing Directors, and Accenture Sellers have the support, communication, and enablement materials/events/meetings to shepherd Activation and Go-To-Market conversationsDevelop and lead Industry Champion initiativeDevelop and lead Vertical Liaison initiative Develop and lead Road to Conversion enablement programFacilitate and coordinate QBRs, SteerCo, Quality Assurance Develop and manage partnership KPIsProvide key decision support (recommendations, analysis) for the Go-To-Market function and Executive Sponsors for Public Sector Sustaining business growth and profitability by maximizing valueOptimize existing processes within the partnership and actively enhance initiatives

Client Success – Vice PresidentFocus on customer loyalty and building close long-term client relationshipsBridge the gap between sales and customer supportFoster a customer-centric team environmentResolve client and internal escalations through proactive risk mitigation program

The WFC Group is a leading workforce management consulting company, providing tailored solutions to clients in all industries that use or want to implement or upgrade their workforce management software. We share our experience and knowledge with our clients to help them improve the efficiency of their workforce.

With a consultative approach, I lead Punch’s digital team through creative project management best practices. As a consultant, my role is to build strong relationships that foster adoption of change and knowledge transfer. My goal is to help build a lasting project management infrastructure that grows with the organization and its clients.

Leader in company task force summer of 2012 to achieve 3 major company goals: increase best practices, be more client focused and increase marketing rigor. While working as a team we created a new reorganization structure to achieve goals. In December 2012, I began implementing the new structure while managing 18 project managers. I am currently planning and managing over 5000 projects for the organization and 21 project managers.

Dual role- Managed 13+ million dollars worth of accounts and 14 team members while leading training efforts for the company.

Created and implemented training curriculum for project management department while coordinating company wide training initiatives.

Lead Project Manager to support Process Implementation Manager ( leader of PMs)Managed recruitment efforts dedicated to a new phone platform implementation. Lead RFP and requirementsDeveloped and coordinated phone training initiatives company wide ( 300 employees)Operationally manage the production of a team generating direct mail & online marketing programs for colleges and universities that produced over $12 million in annual revenuesServe as the liaison and the lead tactician between the team’s Account Managers, creative team, Strategic Leader, production department and mailshop vendors to ensure the timely execution of over 100 direct marketing programsManage the internal and external schedules of all programs which includes setting daily, weekly and monthly priorities for a creative team including a Web Designer, Art Director & CopywriterAct as a resource for the Project Management group helping to train new Project Managers and identifying best practices throughout the company to assist in process improvement and efficiently managing work flow

Operationally manage the production of a team generating direct mail & online marketing programs for colleges and universities that produced over $4 million in annual revenuesServe as the liaison and the lead tactician between the team’s Account Managers, creative team, Strategic Leader, production department and mailshop vendors to ensure the timely execution of over 100 direct marketing programsManage the internal and external schedules of all programs which includes setting daily, weekly and monthly priorities for a creative team including a Web Designer, Art Director & CopywriterAct as a resource for the Project Management group helping to train new Project Managers and identifying best practices throughout the company to assist in process improvement and efficiently managing work flow

Contractor for Capital One Bank. Managed mailing services HUB. Lead a team of 25 in project management, procurement, resource allocation, space management and post office best practices.

As the Marketing Specialist, I planned and implemented healthcare conference events, wrote weekly press releases and graphic emails.

Implemented the agency's telemarketing campaign to 50-100 callers daily.