• Managed purchase orders and maintained accurate product records, supporting efficient inventory management and office operations for over 500 corporate programs for Geiger. • Communicated with suppliers, processed dropship orders, and maintained product forecasts to ensure seamless stock control. • Performed data entry and adjustments to pricing, inventory, and commission details for order accuracy. • Provided order tracking and expedited requests, coordinating with shipping teams… Show more • Managed purchase orders and maintained accurate product records, supporting efficient inventory management and office operations for over 500 corporate programs for Geiger. • Communicated with suppliers, processed dropship orders, and maintained product forecasts to ensure seamless stock control. • Performed data entry and adjustments to pricing, inventory, and commission details for order accuracy. • Provided order tracking and expedited requests, coordinating with shipping teams as needed. Show less

• Scheduled client consultations and managed client information within Zoho CRM to support legal professionals.• Communicated with clients regarding their needs, and booked appointments by coordinating with lawyers’ schedules.• Sent follow-up emails and handled client payments, ensuring smooth administrative support in a fast-paced environment.

• Monitoring calls for COMCAST to ensure that agents are interacting withcustomers in accordance with company's set guidelines and are serving business best interest.• Evaluate agents’ behavior against a scoring form ensuringagents are following scripts and being professional on every call.• Assess agents' interaction with customers against a set ofquality standards,• including subjective components such as soft skills andcourtesy.

Managed high volumes of outbound and inbound calls for Credit One Bank.Provided exceptional customer service by assisting customers in resolving outstanding balances.Ensured compliance with regulatory standards throughout the collection process.

• Provided support in HMO coverage and benefits inquiries, explaining decline reasons and missing documents for filed claims. • Assisted clients with online account issues, delivering high-quality customer service and resolutions.

Responded to customer inquiries regarding AT&T services, equipment, promotions, roaming, and billing.Managed customer requests for payments, activations, upgrades, and additional services.Assessed customer needs and recommended suitable products and rate plans.Developed innovative strategies to promote AT&T products and services.Enhanced customer retention and satisfaction through outstanding and prompt service.