With over 18 months of experience as a passenger service agent at Air France and KLM Royal Dutch Airlines, I am committed to delivering excellent customer service and assistance to travelers from different backgrounds and cultures. I operate the Global Distribution System (GDS) efficiently, handle check-in and boarding procedures smoothly, and resolve various issues and complaints effectively. I have a diploma in Tourism and Travel Services Management from Humber College, where I learned about the travel industry, destination marketing, and travel insurance. I also hold multiple certificates and accreditations related to accessibility, customer service, and Canadian tourism. I speak English, Urdu, Punjabi, and basic French and Arabic, which helps me communicate respectfully and confidently with diverse audiences. I am passionate about travelling the world and exploring new places, and I enjoy sharing my knowledge and enthusiasm with clients and colleagues. My goal is to continue learning and growing as a passenger service agent, and to contribute to the success and reputation of Air France and KLM.