Fatima Shaikh Email & Phone Number

Toronto, On, Ca

Toronto, Ontario, Canada

Toronto, Ontario, Canada

Toronto, Ontario, Canada

- Provide superior quality customer service for up to 100 customers per day in a fast paced, high energy environment whilst meeting sales goal revenues of $20,000 with a 98% NPS (Net Promoter Score) rating per quarter by maintaining thorough product knowledge and providing relevant product recommendations while following up with customer needs and current market trends.- Maintain and memorize the catalog of over 100 products resulting in knowledgable and a positive customer experience from initial contact to final saleInteract with customers, receive feedback, manage and create product transactions through Oracle’s point-of-sale system (POS), resolve customer conflicts and answer questions whilst advancing customer service interactions with verbal communication skills- Collaborate with a team of 15 sales associates to spearhead a quota of 10 customers per hour, exceed sales goals, create conversions, and sold a minimum of 3 units per transaction through persuasive product promotion- Build customer loyalty by fostering strong relationships to capture data from 80% of customers for marketing promotions through the Champs loyalty rewards program- Develop strategies for exceeding customers expectations by researching marketing and business trends to each customer's level of interest to improve their experience and tailor their products

Toronto, Ontario, Canada

Parent Company: Images 2000 Inc. - Manage and create content, develop media plans and update social media accounts (Frame Haus & Mirrorize) on platforms including Instagram and Facebook, with a focus on tracking and increasing impressions and engagement while averaging 4,000 impressions on Reels.- Leverage Meta Business Suite to organize and schedule content, interact with users, execute campaigns and perform campaign analysis - Create quality social media content (photos, videos, story) using Canva and Instagram to establish brand identity and organically increase engagement by 17.6% in 3 months- Create and implement SEO campaigns including keyword research, competitor research, on-page and off-page optimization.- Leverage Google Analytics traffic data and SEO tools to optimize websites for online positioning, website traffic and conversions, with traffic increases of 300%.- Maintain and manage 5 e-commerce accounts (Home Depot USA/ CA, Walmart, Magento Mirrorize/ Frame Haus) by efficiently listing products, writing SEO friendly content, and ensuring customer readability- Build strong client relationships and provide exceptional customer service to customers through effectively maintaining product knowledge and collaborating with colleagues to provide assistance and complete sales

Toronto, Ontario, Canada

- Greeted guests as they arrived and provided them with menus while answering any initial questions.- Organized and maintained front-of-house environment to make tasks easier for my team by preparing menus and cutlery- Multi tasked and adapted to the fast-paced environment by taking on wide ranges of tasks that were expected and assigned to me each shift- Remained flexible by rotating around the restaurant making sure tasks were completed and customers were satisfied with the service- Communicated effectively with team and customers to ensure wait times were accurate and updated

Toronto, Ontario, Canada

- Organized, led, and supervised over 20 participants aged 4-12 while optimizing resources and mitigating risks to coordinate the camp program daily schedules, creating lesson plans, and coordinating offsite events for 2 consecutive years - Partnered with participants, guardians, and other counselors to identify program and participant improvement opportunities to create a positive experience for campers - Built strong relationships with campers in an average ratio of 10 kids to 1 leader Received 100% positive reviews from fellow camp leaders and instructors for diligence and passion at work (Volunteer of the Week Award)

Bachelor Of Commerce - Bcom, Marketing/Marketing Management, General

Ontario Secondary School Diploma