Fatima M. Email & Phone Number

- Salesforce administration with campaign Quote and Order management- Performing regular data quality Q/A and clean-up within Salesforce, CPQ, and other systems asnecessary- Supporting revenue impacting projects focused on operational efficiency- Maintaining various records and files; such as contracts database, rates, and MSA’s- Supporting system audits for completeness, accuracy, and compliance against organization andpolicy standards- Maintaining contracted rate… Show more - Salesforce administration with campaign Quote and Order management- Performing regular data quality Q/A and clean-up within Salesforce, CPQ, and other systems asnecessary- Supporting revenue impacting projects focused on operational efficiency- Maintaining various records and files; such as contracts database, rates, and MSA’s- Supporting system audits for completeness, accuracy, and compliance against organization andpolicy standards- Maintaining contracted rate data correctness within internal systems- Understanding basic marketing campaign transaction types (CPM, POM, etc.) across revenuestreams (Managed Service, Programmatic, etc.) and apply appropriate contracted rates into theCRM (Salesforce)- Enforcing and maintaining standardized processes, while creating and supporting non-standard dealsand custom operational workarounds that unlock revenue- Collaborating with internal department stakeholders within Sales Operations, Sales, AccountManagement, Finance, Accounting, Billing, Legal, and others, on strategic initiatives andworkflow support mechanisms Show less

- Supported sales team in the pre-sales process by guiding the commercial lead to obtain necessary information, helping with data input into Salesforce, coaching commercial leads on best practices and requirements, and generating and sending contracts utilizing Salesforce CPQ tool- Tracked progress of Client Agreements from negotiation stage to fully executed agreement, following up with Clients on outstanding contracts- Collaborated with Sales, Account Management, Finance and Legal… Show more - Supported sales team in the pre-sales process by guiding the commercial lead to obtain necessary information, helping with data input into Salesforce, coaching commercial leads on best practices and requirements, and generating and sending contracts utilizing Salesforce CPQ tool- Tracked progress of Client Agreements from negotiation stage to fully executed agreement, following up with Clients on outstanding contracts- Collaborated with Sales, Account Management, Finance and Legal regarding Service Order administration conflicts, approvals, customization, and amendments- Maintained various records and files; such as contacts database, rates, and MSA's- Led, communicated, and trained users on system processes and contracting data points Show less

- Reporting & Database Management/Systems Administration and Strategy- Provided support on report creation requests and assisting in forecasting- Maintained dashboards for teams across the company- Ensured accuracy of data in Salesforce and assisting in improvement projects, requests, and automation- Developed and maintained team capacity/planning models, organizational structures, and cross-functional initiatives to increase synergies across the teams- Identified the… Show more - Reporting & Database Management/Systems Administration and Strategy- Provided support on report creation requests and assisting in forecasting- Maintained dashboards for teams across the company- Ensured accuracy of data in Salesforce and assisting in improvement projects, requests, and automation- Developed and maintained team capacity/planning models, organizational structures, and cross-functional initiatives to increase synergies across the teams- Identified the metrics that define success for our teams and develop the systems and processes to track and report on them- Took ownership of high-impact projects/programs to deliver on our onboarding and account management goals. Show less

New York, United States

- Produced marketing collateral for use with prospective clients and designed brochures and presentations highlighting product features.- Worked with production teams to assess, update and optimize delivery dates for customers.- Assisted with budgeting, forecasting and tracking of sales performance against goals.- Tracked industry trends and pursued professional development opportunities to strengthen product and service knowledge.- Acted as main point of contact in matters… Show more - Produced marketing collateral for use with prospective clients and designed brochures and presentations highlighting product features.- Worked with production teams to assess, update and optimize delivery dates for customers.- Assisted with budgeting, forecasting and tracking of sales performance against goals.- Tracked industry trends and pursued professional development opportunities to strengthen product and service knowledge.- Acted as main point of contact in matters relating to client concerns and needs. Show less

New York, United States

- Contacted and cultivated relationships with potential leads through outbound calling/telemarketing activities to set phone/web demo appointments for the sales team- Reignited unperformed previously set sales demos from past months- Met monthly performance targets and required daily KPIs through use of Salesforce CRM.- Drove sales of company products and services by meeting with customers using strategic and organized approach.

New York, United States

- Responded efficiently to guest inquiries and complaints in a professional manner.- Collaborated with other restaurant staff members to ensure efficient operations within the restaurant environment.- Conducted regular inventory checks to maintain adequate levels of necessary supplies.- Operated POS terminals to input orders, split bills and calculate totals while maintaining records of transactions made during shift as required by law or company policy- Developed rapport with… Show more - Responded efficiently to guest inquiries and complaints in a professional manner.- Collaborated with other restaurant staff members to ensure efficient operations within the restaurant environment.- Conducted regular inventory checks to maintain adequate levels of necessary supplies.- Operated POS terminals to input orders, split bills and calculate totals while maintaining records of transactions made during shift as required by law or company policy- Developed rapport with guests and assisted in generating repeat business by providing exceptional customer service.- Maintained knowledge of current menu items, garnishes, ingredients and preparation methods. Show less

New York, United States

- Generated interest for new and upcoming product and service releases by managing social media accounts.- Used editing and graphic design tools to create content and visuals for social channels.- Assisted in developing advertising campaigns across multiple platforms to increase brand awareness and engagement levels by 30%.