Executed the planning of the Canadian Banking and GWM portfolios adhering to the Digital Planning Cycle and maintaining collaborative relationships with engineering leads, product leads, and planning coordinators to optimize planning as a celebrated function.Produced high-quality plans, schedules, estimates, business cases, and risk management plans by collaborating with product, engineering, and design teams, serving as the key point of contact for business partners and bank technology teams for planning estimates and progress.Delivered superior quality business cases to the Canadian Banking Business line, managing stakeholder expectations throughout the planning process. Acted as the gatekeeper of entrance and exit criteria for each stage of the planning process, meeting defined SLAs.Facilitated teams in completing their internal planning cycles, consulting business lines regarding templates and documentation, and understanding and reporting on operational implications of planned projects. Ensured all operational metrics of projects in operational planning were updated, executed, and measured while offering guidance/support to impacted teams.Accounted for the successful delivery transition of projects upon funding availability, ensuring the completion of delivery checklists to aid project managers with smooth implementation plans. Created operational efficiencies within the Business Operations Office, supporting team members in ad-hoc tasks.

Supported annual strategic planning, Book of Work Governance, and CDO's mandate for portfolio reporting, establishing robust governance mechanisms for IT Program Managers to present new business cases and ensure PMO compliance. Proactively escalated any program management-related concerns to appropriate channels when necessary.Performed comprehensive review, tracking, and assessment of the Canadian IT Portfolio's hygiene, completeness, and health against the financial plan. Collaborated with S&T, project teams, and stakeholders to track overall 2021 initiative demand, value stream demand, and forecast.Partnered with finance to track budget allocations for GWAM, ETS, and GDO, ensuring the portfolio aligns with capacity and financial plan. Provided critical oversight and input for business cases involving technology spend, supporting the overall ODF Governance process for CDT- sponsored initiatives.Led the development of a new initiative intake process in collaboration with the strategy and transformation teams, using this new tool to process project requests and ensure IT team alignment with approved initiatives. Maintained overall data integrity for projects in Planview and developed a framework outlining best practices for the IT Portfolio function.

Played a pivotal role in implementing the Outcome Delivery Framework (a new Agile approach), partnering with the PMO and Business Units, and fundamentally transforming Manulife's project governance and work methodologies. Facilitated the project approval process and managed changes around DOA and ODF transition by engaging with Project Managers, delivery leaders, and sponsors. Conducted monthly portfolio reconciliation/forecast and reserved funding analysis by generating spend type and monthly EaC reports across various portfolios, including Insurance, WAM, GRS, and Canadian Legacy. This included providing portfolio endorsement support for WAM and Insurance Steering Committees in conjunction with the PPM.Provided support to Project Managers and Delivery Leaders with monthly portfolio updates, data integrity reviews, and pending adjustment updates. Additionally, participated in annual planning cycles with PPM and collaborated with PAs to standardize roles/functions across portfolios.Spearheaded the development of a working model for 2019 IT Resource & Demand Capacity Planning to be used by TBO, providing support for quarterly resourcing sessions. Also engaged in ad-hoc projects like Planview-EDL build and Resource IT Demand & Capacity Planning.

Collaborated with the Overall Program Manager and Project Managers to plan, forecast, and monitor the portfolio of 2018 projects using Planview while simultaneously managing multiple project and program SharePoint sites and assisting with migrating reprices from CDPR to SharePoint Online.Led project migration activities and ACL management for IBM Lotus Notes and SharePoint, enhancing the efficiency of the IT infrastructure and project deliverables.Conducted effort analysis for the In-force Pricing Team, enhancing forecasting accuracy for the overall program and playing a vital role in strategic planning and execution.

Plan, promote and participate in Manulife/John Hancock campus events (career fairs, information sessions, presentations and speaking engagements)Partner with Student Associations//Clubs/Diversity Groups on behalf of Manulife/John HancockGather feedback and idea generation for Manulife/John Hancock team on ways to connect with campus community.

Responsible for maintaining financials for FX PMO Integrated Program and monitoring deltas between resource forecast and actuals run using a hybrid project management model.Managed scope definition, development of project charters, project proposals, budget extraction, preparing GANTTs and ensuring compliance with PMO.Liaise between onshore and offshore PMO resources to complete required trainings and provide administrative support to AMS team.

Manage allocation of onshore and offshore resources by participating in regular touchpoints with offshore PMs. Consolidated month end project financials (including spending release patterns and updates for current sprints) for MVEST Advisor UI for Weekly Steering Committee Meetings and Month-End Investment Committee Meetings Used the Agile Delivery model and assisted the Scrum Master with tracking project deliverables and maintaining the scrum board.

Researched and analyzed corporate records for documents relevant to ongoing litigation. Documented the findings and process pertinent documents for lawyers. Ensure compliance with the Archives and Record Keeping Act (2006) while analyzing and working with medical records.