• Managed delivering and teaching Artificial intelligence, cyber security, computer science & Creativity to more than 1500 students in the Ministry of Education.• creating an educational climate that stimulates learning and creativity while using various teaching methods that suit all types and levels of students• Develop and implement an integrated education plan that includes clear educational objectives, how to implement and evaluate them, while ensuring that the entire educational program is covered.• Providing activities that capture high levels of interest, motivation and challenge among students• Cooperate with other employees to ensure participation and effective use of all available resources.• Engage in annual training related to the topic or general topics• Helping students come up with creative projects in the field of roboticsor design-related ideas• Qualifying students to participate in national robotics competitions.

• Excelled in troubleshooting technical issues and effectively communicating with site contacts, vendors, and internal senior-level engineering groups and managing their accounts.• updating and revising policies, procedures, technical reports, documentation, and internal training materials to ensure accuracy and effectiveness.• Provided first, second line IT & Telecommunication support.• Supported desktop, servers, laptops and mobile devices, hardware, and operating systems.• Updated assigned support incidents and service requests.• Undertake small to medium-sized IT projects as instructed by the ITManager.• Shared knowledge with team colleagues• Monitored customers network continuously.

• Provided first-line support to customers, resolving issues or escalating (to 2nd line support) within the agreed service level agreement• Addressed user tickets regarding hardware, software, and networking• Worked with servers, firewalls and telephone systems.• Referred to internal database or external resources to provideaccurate tech solutions• Prioritized and managed several open issues at one time• Maintained Following up with clients to ensure their IT systems are fullyfunctional after troubleshooting• Provided detailed logged information on steps taken on allescalations

• I have excelled in an internship at the renowned Microsoft Innovation Center, where I showcased my exceptional skills by successfully managing two mobile applications through their entire lifecycle. My dedication and expertise led to winning first and third place for these applications, demonstrating my ability to drive results.• Defined and managed product roadmaps to realize business goals and strategies.• Collaborate with stakeholders, including engineering, design, and developer to gather and prioritize product and customer requirements.• Translated product strategy into detailed requirements and prototypes.• Analyzed market trends and competition to position our platformoptimally.• Lead agile product development team to ensure timely delivery of features.• Conducted usability tests and gathered feedback to continuously refine the product.• Defined and analyzed metrics to gauge the success of product features.• Cultivate a deep understanding of the market and its challenges.• Engage with users to gather direct feedback and integrate it into theproduct development process.• Managed idea pitching and presentations to the investors.

• I delivered technical support for Cisco's Email & Web Security products, extending assistance to customers, partners, account teams, and internal technical support teams to ensure seamless operation and resolve any technical issues.• I delivered technical support for Cisco's Email & Web Security products, extending assistance to customers, partners, account teams, and internal technical support teams to ensure seamless operation and resolve any technical issues.• I have successfully tackled complex network problems that demand a combination of strong technical aptitude, analytical thinking, troubleshooting abilities, and effective communication skills.• Effectively communicate with third parties such as partners and customers regarding technical issues and customer service inquiries, both orally and in writing.• Diagnose and troubleshoot email and web security and other various network-related issues reported by Cisco IronPort customers and partners.• Configure the appliances with the respected rules and the proper settings as per customers recommendations.• Managed to upgrade the appliances and request RMA for the defected devices.• Own each customer case from initial creation to resolution.• Collaborate with other support team members to fix network outages,misconfigurations, and complex networking issues on customers'devices.• Create labs and testing environments to prepare cases solutions.• Work with engineering and management to diagnose and resolvecritical, escalated issues.• Use acquired knowledge to suggest, edit, and write in-depthKnowledge Base articles.

• Developing Windows Phone 7 applications