Fatima Daas Email & Phone Number

Dubai, AE

United Arab Emirates

• Managed delivering and teaching Artificial intelligence, cyber security, computer science & Creativity to more than 1500 students in the Ministry of Education.
• creating an educational climate that stimulates learning and creativity while using various teaching methods that suit all types and levels of students
• Develop and implement an integrated education plan that includes clear educational objectives, how to implement and evaluate them, while ensuring that the entire educational program is covered.
• Providing activities that capture high levels of interest, motivation and challenge among students
• Cooperate with other employees to ensure participation and effective use of all available resources.
• Engage in annual training related to the topic or general topics

Dubai, United Arab Emirates

Jordan

• Excelled in troubleshooting technical issues and effectively communicating with site contacts, vendors, and internal senior-level engineering groups and managing their accounts.
• updating and revising policies, procedures, technical reports, documentation, and internal training materials to ensure accuracy and effectiveness.
• Provided first, second line IT & Telecommunication support.
• Supported desktop, servers, laptops and mobile devices, hardware, and operating systems.
• Updated assigned support incidents and service requests.
• Undertake small to medium-sized IT projects as instructed by the ITManager.

Amman, Jordan

• Provided first-line support to customers, resolving issues or escalating (to 2nd line support) within the agreed service level agreement
• Addressed user tickets regarding hardware, software, and networking
• Worked with servers, firewalls and telephone systems.
• Referred to internal database or external resources to provideaccurate tech solutions
• Prioritized and managed several open issues at one time
• Maintained Following up with clients to ensure their IT systems are fullyfunctional after troubleshooting

Amman

• I have excelled in an internship at the renowned Microsoft Innovation Center, where I showcased my exceptional skills by successfully managing two mobile applications through their entire lifecycle. My dedication and.
• Defined and managed product roadmaps to realize business goals and strategies.
• Collaborate with stakeholders, including engineering, design, and developer to gather and prioritize product and customer requirements.
• Translated product strategy into detailed requirements and prototypes.
• Analyzed market trends and competition to position our platformoptimally.
• Lead agile product development team to ensure timely delivery of features.

Amman

• I delivered technical support for Cisco's Email & Web Security products, extending assistance to customers, partners, account teams, and internal technical support teams to ensure seamless operation and resolve any.
• I have successfully tackled complex network problems that demand a combination of strong technical aptitude, analytical thinking, troubleshooting abilities, and effective communication skills.
• Effectively communicate with third parties such as partners and customers regarding technical issues and customer service inquiries, both orally and in writing.
• Diagnose and troubleshoot email and web security and other various network-related issues reported by Cisco IronPort customers and partners.
• Configure the appliances with the respected rules and the proper settings as per customers recommendations.
• Managed to upgrade the appliances and request RMA for the defected devices.

• Developing Windows Phone 7 applications

Cloud Engineering

Understanding AWS services and technologies. Demonstrated the ability to build secure and robust solutions using architectural design.

Nanodegree, Ux Design

Bachelor Of Engineering - Be, Computer Engineering