Highly motivated and adaptable Data and Business Intelligence Analyst with a successful transition into the tech industry. Leveraging analytical expertise, data-driven insights, and a strong business acumen to optimize decision-making and drive strategic growth in a dynamic tech environment.Proficient in business intelligence tools and technologies, including SQL, Tableau, Power BI, and Excel, to gather, analyze, and visualize data for informed decision-making.Proven ability to interpret complex data sets, identify trends, and provide actionable insights to stakeholders across different business functions.Skilled in data modeling, data mining, and statistical analysis to extract meaningful information and improve business processes.I am also a skilled and experienced IT Support Specialist with an extensive knowledge in IT systems, networks, and software dedicated to providing technical support and finding innovative solutions to complex IT challenges.Furthermore, I provide recommendations for improvements, ensuring clear and comprehensive documentation for future reference and analysis.Conclusively, you can bank on me as I have a proven track record of confidentiality, successfully resolving technical issues, meeting deadlines and delivering outstanding customer service.
Nirvana County
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Business Intelligence AnalystNirvana County Nov 2022 - PresentLagos, Lagos State, Nigeria- Conduct data analysis, data modeling, and data visualization to identify market trends, customer behavior, and product performance, leading to a 15% increase in customer retention and a 10% improvement in product offerings.- Collaborate with the product development team to analyze user feedback and suggest data-driven enhancements, resulting in a 20% decrease in customer complaints.- Design and maintain interactive dashboards using Tableau, empowering cross-functional teams with real-time data insights for faster and more informed decision-making.- Generate ad-hoc reports and analyses for senior management, assisting in strategic planning, resource allocation, and revenue forecasting.- Develop data-driven KPIs and metrics to measure performance, track progress, and support the achievement of key business objectives.
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Sales RepresentativeVivo Apr 2021 - Feb 2023Port Harcourt, Rivers, Nigeria -
It Support SpecialistKaftan Tv Jan 2022 - Nov 2022Ondo State, NigeriaCreated help desk tickets, troubleshot and resolved desktop issues.Provided Tier 1 IT support to non-technical internal users through desk side support services.Used ticketing systems to manage and process support actions and requests.Resolved escalated issues by serving as subject matter expert on wide-ranging issues.
Fatimah Ihunwo Education Details
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Mass Communication/Media Studies
Frequently Asked Questions about Fatimah Ihunwo
What company does Fatimah Ihunwo work for?
Fatimah Ihunwo works for Nirvana County
What is Fatimah Ihunwo's role at the current company?
Fatimah Ihunwo's current role is Data Analyst| Business Intelligence Analyst| Virtual Assistant| IT Support Specialist| Excel| SQL| Power BI| Tableau|.
What schools did Fatimah Ihunwo attend?
Fatimah Ihunwo attended Rivers State University Of Science And Technology.
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