• Led and motivated cross-functional teams, fostering a collaborative and high-performance work environment.• Delivered exceptional customer service, effectively resolving issues and enhancing guest satisfaction.• Managed and optimized budgets, ensuring financial efficiency and achieving profit targets.• Developed and implemented strategic plans to streamline operations and drive business growth.• Conducted regular team meetings and training sessions, promoting continuous improvement and professional development.

Manage overall operations and is responsible for the effective and successful management of labour, productivity, quality control and safety measures as established and set for all Department. Well-versed in departmental procedures and policies and actively discover new ways to do the job more efficiently. The goal is to ensure all support activities are carried on efficiently and effectively to allow the other operations to function properly.Ensure safe and efficient company operations. Serve as a company representative on regulatory issues. Enhance the operational procedure, systems and principles in the areas of information flow and management, business processes, enhanced management reporting and looks for opportunities to expand systems. Carry out supervisory responsibilities in accordance with company's policies and applicable laws.Responsibilities including interviewing, selection and hiring; training new and existing employees; planning, assigning and directing work; authoring and discussing with employees’ performance appraisals; addressing employee performance and corrective action plans; employee motivation and rewards. Organizing the budget of the company in collaboration with the director.Familiar with a variety of the field's concepts, practices and procedures. Rely on extensive experience and judgment to plan and accomplish goals. Perform a variety of tasks. Lead and direct the work of others. A wide degree of creativity and latitude is expected. Directly manages and directs all staff. Reports to top management.

We manage and support web conferences for high-profile clients around the world using a variety of online and telephone platforms. Conference Managers ensure events are prepared and delivered to the highest standard by providing training, support and monitoring to global clients from our Command Centre in Kuala Lumpur.Primary Responsibilities- To complete pre-conference readiness checklist with client- To coordinate multiple conference platforms for client (webcast, phone etc.)- To provide online and voice support to clients before and during conferences- To proactively troubleshoot and resolve technical or operational issues before and during conferences- To complete post-conference report & to share knowledge and experience with colleagues

- Welcome and direct First Class, Business Class, Enrich Platinum, Enrich Gold, MH Code-Shared flights and passengers by Invitation to the designated Lounge section.- Assist Golden Lounge Passengers with MAS related matters as well as general information.- Departure / Arrival gate management.- To make boarding, delay and gate change announcements.- Cloak room, lockers, Buggy and Slumber room management.- Ensure cleanliness of Golden Lounge Lobby- Reception counter management (Enrich forms, candies, boarding pass printing, checking-in transit passengers and reconfirm check-in luggage)- Assist Duty Manager in handling delayed flights.- Assist walk-in passengers (non Front-end passengers) with flights information, direction and facilities in the airport.- Attend to VVIP (arrival and departure) at Bunga Raya and Main Terminal Building (Contact Pier) VVIP Room. Handling time 2-3 hours.- To perform Meet & Greet service for Platinum Card members.- Escorts VVIPs and Platinum Card holders on the buggy to the departure gate.- Assist Personal Assistant to perform Platinum Suite services when required.- To monitor VVIP check-in baggage movement to reconfirm and count; liaise with conveyor and ramp.- Liaise with bussing officer on transportation / Limo and other stations of VVIP movements.- To perform table / butler service, table setting, linens and toiletries managements prepare drinks and cocktails and do stock count in the Platinum Suite pantry.