Fatima Murray Email & Phone Number

Jersey City, New Jersey, United States

 Advocated for the brand and contributed to decision-making initiatives through conducting thorough market research, researching trends, staying updated on all products, and maintaining knowledge of company history.  Leveraged advanced proficiency in administrative tasks through handling customer inquiries/concerns utilizing hospitality and conflict de-escalation techniques, answering phones, and properly managing online orders. Increased client satisfaction and retention rates through employing excellent interpersonal skills to foster strong relationships, cultivating a comfortable, trusting environment for clientele.  Showcased technical proficiency through utilizing company CRM tools to collect, analyze, and manage customer data, using all feedback to identify improvement areas and create more personalized client experiences.  Demonstrated excellent collaborative abilities through working with cross-functional teams to ensure seamless execution of customer orders, assisting in order processing, inventory management, and tracking shipments.

New York City Metropolitan Area

 Led a team of 50+ professionals, overseeing day-to-day operations and achieving high efficiency rates. Ensured complete compliance with infection control standards, facilitating seamless health inspections.  Spearheaded improved recruitment/onboarding initiatives by acting as a mentor to new/existing hires, training them in the best supervising strategies and cultivating tailor-made plans to track individual performances. Illustrated expertise in scheduling and calendar management, ensuring operational excellence.  Analyzed performance data to identify improvement areas, deriving actionable insights from complex data.

Greater New York City Area

 Exhibited advanced written and verbal communication skills, fostering strong relationships with external teams, colleagues, and clients to cultivate a high-quality work environment and ensure excellent client experiences.  Increased sales rates through adhering to all company guidelines and policies to maintain quality assurance, maintaining visually appealing displays, and up/cross-selling to clients whenever possible.  Guaranteed high efficiency ratings through leading the transportation of merchandise to the sales floor.  Supported company decision-making endeavors through collecting and analyzing market trends and sales data to derive relevant information and identify potential growth opportunities, providing strategic recommendations.  Outperformed on quotas consistently through tailoring customer service strategies to individual clients.

New York, New York

- Assist the product development manager with various projects and tasks including meeting deadlines throughout project phases with great time management skills.- Request, receive, track and provide feedback for production samples from multiple vendors.- Research the latest marketing trends, ingredients, innovative product ideas and packaging technology.- Generate and updates product presentations and performances with PowerPoint, Excel and Google.

Bachelor'S Degree, Business Administration And Management, General, 3.6

Activities and Societies: Delta Mu Delta Honor Society

Associate'S Degree, Fashion Merchandising, 3.9

Activities and Societies: Style Careers Fair