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Fatima Nausherwan Email & Phone Number
Customer Success Director
at
Future IT
LinkedIn matched
✓ Verified July 2026
3 data sources
Profile completeness 86%
Current company
Role
Customer Success Director
Location
Australia
Company size
Who is Fatima Nausherwan? Overview
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Quick answer
Fatima Nausherwan is listed as Customer Success Director at Future IT, a with 191 employees, based in Australia. AeroLeads shows a matched LinkedIn profile for Fatima Nausherwan.
Fatima Nausherwan previously worked as Digital Adoption Program Lead at Metcash and Digital Adoption Technical Consultant at Metcash. Fatima Nausherwan holds Bse, Software Engineering from Fatima Jinnah Women University Rawalpindi.
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Email format at Future IT
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Future IT
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Profile bio
About Fatima Nausherwan
With over six years of specialized experience in digital adoption and customer success, I have led initiatives that drive user adoption, facilitate digital transformation, and deliver impactful internal training programs. My expertise includes leveraging tools like WalkMe to optimize processes and ensure seamless technology integration, empowering teams to achieve their goals efficiently.I successfully established a Centre of Excellence for the digital adoption program, implementing a systematic approach that enhanced user engagement, improved operational efficiency, and delivered impactful outcomes through strategic initiatives.In my previous role, I excelled in software implementation, customer success, leveraging expertise in presales, effective communication, and stakeholder management to ensure the seamless integration of technology solutions and drive meaningful business outcomes.At the core, I'm committed to driving transformation and empowering organizations with robust digital strategies that align with their mission and culture.
Current workplace
Fatima Nausherwan's current company
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Future It
10 roles
Fatima Nausherwan work experience
A career timeline built from the work history available for this profile.
Digital Adoption Program Lead
Led end-to-end implementation projects, from requirements gathering to solution deployment and testing.Continuously optimized existing WalkMe content based on user feedback, analytics, and evolving business requirements.Worked closely with stakeholders to understand business needs and propose solutions using WalkMe.Facilitated workshops and training sessions to drive awareness, adoption, and usage of WalkMe across teams.Provided actionable recommendations to enhance digital adoption based on data findings.Led engagement and product demonstrations for all DAP opportunities.Established governance standards for WalkMe content creation, deployment, and maintenance.
Digital Adoption Technical Consultant
Designed and built WalkMe content to guide users through complex processes.Customized digital adoption solutions based on user needs and company standards.Continuously optimized existing WalkMe content based on user feedback, analytics, and evolving business requirements.Conducted workshops and training sessions to increase internal builder capabilities, drive adoption, and promote effective use of WalkMe across teams.
May 2021 - Dec 2022
Solutions Engineer
Assessed technical feasibility, recommend best practices, and create solution prototypes that align with business objectives.Built and configured WalkMe experiences, conducted testing and troubleshooting to ensure WalkMe solutions function seamlessly within the application environment.Collaborated with IT and support teams to resolve technical challenges, including browser compatibility, integrations, and user access issues.Educated and trained stakeholders on WalkMe's functionalities, enabling them to leverage the platform independently.
Jun 2019 - Feb 2021
Quality Assurance Analyst
Mar 2018 - Jun 2019
Customer Service Representative
Assisted with placement of orders, refunds, or exchanges, building sustainable relationships with customers.Provided accurate information using the right methods/tools to resolve customer complaints.
Mar 2015 - Jun 2015
Software Test Engineer
Identified Automation Scenarios from test cases/user stories, developed web automation test cases, and conducted parallel test execution.Worked proficiently in STLC that included test plan development, test case creation, test execution, and bug tracking.
Dec 2011 - Mar 2015
Software Test Engineer
Sep 2010 - Oct 2011
Junior Software Test Engineer
Komatsu Pakistan Pvt. Ltd.
Jan 2009 - Aug 2010
Technical Writer
Oct 2007 - Oct 2008
1 education record
Fatima Nausherwan education
FAQ
Frequently asked questions about Fatima Nausherwan
Quick answers generated from the profile data available on this page.
What company does Fatima Nausherwan work for?
Fatima Nausherwan works for Future IT.
What is Fatima Nausherwan's role at Future IT?
Fatima Nausherwan is listed as Customer Success Director at Future IT.
Where is Fatima Nausherwan based?
Fatima Nausherwan is based in Australia while working with Future IT.
What companies has Fatima Nausherwan worked for?
Fatima Nausherwan has worked for Future It, Metcash, Walkme™, Cellsmart Pos, and Aspose Pty Ltd.
How can I contact Fatima Nausherwan?
You can use AeroLeads to view verified contact signals for Fatima Nausherwan at Future IT, including work email, phone, and LinkedIn data when available.
What schools did Fatima Nausherwan attend?
Fatima Nausherwan holds Bse, Software Engineering from Fatima Jinnah Women University Rawalpindi.
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