• Spearheaded and managed various operational facets across multiple departments, including quality assurance, customer ordering software, vendor relations, HR, and customer experience, aligning activities with organizational goals and objectives.• Developed and maintained streamlined workflows based on data analysis, optimizing efficiency and effectiveness in daily operations.• Leveraged Toast, a restaurant CRM solution, to proactively engage with guests, foster repeat visits, and drive revenue growth, demonstrating proficiency in CRM tools.• Collaborated cross-functionally with IT, Product, Data, and Operations teams to implement and optimize systems and workflows, ensuring alignment with business requirements and customer needs.• Demonstrated exceptional project management skills in driving initiatives forward, from conception to execution, while maintaining a focus on continuous improvement and innovation.• Applied cultural humility and effective communication skills to build relationships across diverse teams, fostering collaboration and driving collective success.

• Analyzed and managed programmatic data for the McNamara Child Development Center, identifying trends, risks, and patterns to enhance operational efficiency and inform strategic decision-making within the organization.• Implemented data security measures to safeguard sensitive information, ensuring compliance with industry regulations and standards, demonstrating a commitment to data integrity and confidentiality.• Conducted comprehensive research on best practices, policies, and regulations in the field of child development and early childhood education, contributing to program improvement and compliance efforts.• Collaborated with stakeholders to gather requirements, design surveys, and collect data, facilitating evidence-based program planning, monitoring, and evaluation.• Assisted in the development and implementation of program evaluation frameworks, conducting qualitative and quantitative assessments to measure program effectiveness and outcomes accurately.• Maintained program databases to ensure data accuracy, integrity, and security, utilizing strong analytical skills and attention to detail to uphold data quality standards and facilitate informed decision-making processes.

• Collaborated in conducting security testing and implementation of software applications and systems, ensuring rigorous assessment for vulnerabilities and seamless integration within the organization. Enforced security best practices to protect critical assets and data during the deployment process. • Supported the maintenance and enhancement of business intelligencetools and dashboards, providing stakeholders with real-time access to critical information.• Collaborated with stakeholders to identify and establish security-centric key performance indicators (KPIs), meticulously tracking relevant performance metrics, and delivering executive-level reports to senior management. These reports enabled data-driven decision-making and facilitated proactive security measures to protect organizational assets.

• Maintained accurate and confidential electronic medical records while adhering to privacy regulations (HIPAA) and ensuring data integrity.• Demonstrated proficiency in using electronic health record (EHR) systems and other administrative software, ensuring accurate documentation and streamlined processes.