Fatima Santos Email & Phone Number

Portugal

Lisbon, Portugal

• Reported to the local CIO and Group Personal Finance CTO, leading a team of 31 professionals to execute the organization's technology vision and strategy.• P&L Management: Oversaw a €31M budget, driving technology investments that enhanced business outcomes and customer satisfaction.• Technology Roadmap: Designed and implemented a scalable, forward-looking technology strategy aligned with organizational goals. Proactively adopted emerging technologies and ensured adherence to regulatory requirements.• Product Innovation: Led the development of key digital platforms, including a mobile app, credit subscription solutions, and financial dashboards. Seamlessly integrated AI and data analytics to enhance business intelligence and decision-making.• Team Leadership: Built and nurtured a high-performing, innovative tech team. Fostered collaboration and mentored team members to deliver technical excellence.• Data Security & Compliance: Directed robust cybersecurity measures to protect sensitive financial data while ensuring compliance with GDPR, PCI-DSS, and other relevant regulations.• Leading and overseeing the daily IT departments, ensuring that systems, services, and infrastructure work reliably and securely – Leading teams - IT Infrastructures, Service Desk & Workplace, Application Production Support, Operational Security & Network.• Operational Optimization: Streamlined processes through automation and cutting-edge technologies, ensuring cost-efficient solutions while meeting and exceeding Service Level Agreements (SLAs) and Key Performance Indicators (KPIs).Key Highlights:• Successfully positioned the organization as a leader in fintech through innovative solutions and strategic technology initiatives.• Launched impactful digital products that enhanced customer engagement and optimized operations.• Cultivated a culture of excellence and collaboration within the technology division.

Lisbon Area, Portugal

Head of IT infrastructures and Operations to provide shared services to the Ministry of Finance, as well as those of common use by the Public Administration that are committed to it, In the terms to be defined in the internal regulation.

Lisbon Area, Portugal

Managing customers relationship, management of portfolio, catalog and service levels, information security policies management, budgeting, accounting, IT services availability and continuity, according with strategy to ensure the needs of ESPAP, IP and their customers.

Timor-Leste - Dili

Lisbon Area, Portugal

Lisbon, Portugal

I spent the first ten years of my career working on the digitisation and reform of the Portuguese social security system. This was a revolution in the State’s way of working and its relationship with its citizens. I learned a lot as I was among the team that created this new architecture from scratch. The underpinning of my technical skins dates from this exhilarating, formative, experience.

Master Of Business Administration - Mba, Business, Management, Marketing, And Related Support Services, Master

Master'S Degree, Information Security & Ciber Law

Activities and Societies: On Going

Bs, Posi