Executive Career & Networking Coach | Career Services Delivery Manager | Customer Success Manager
CurrentIn my latest role, I wear multiple hats as a customer advocate and a team leader. My role is multi-tiered: Executive Career and Networking Coach:I have helped executives find their dream jobs in the hidden market by delivering personalized career coaching and networking strategies. My approach is simple: - I build one-on-one recruiter relationships to understand the current market trends and executive hiring needs in the ever-evolving recruitment industry. - I leverage these relationships and my personal research tools to identify the right market value for different job levels. Service Delivery Manager:I currently lead and manage a team of 10+ expert resume writers and career coaches, ensuring high-quality service delivery. My vision has always been to offer a "Wow" customer experience while ensuring my teams are engaged and satisfied. To do this: - I stay in touch with the latest resume writing and networking trends to continuously upskill my teammates. - I invest in career development and learning programs to build professionals for smooth career progression. My nurture a "team-centered" approach to achieve engaged and high-performing teams. - I lead continuous process improvement to maintain service delivery standards. A testament to this is our exceptional client reviews - Google "CareerTuners."Customer Success Manager:I have successfully managed and supported a diverse portfolio of over 2500 clients. I lead with a customer-first mindset to understand the client pain points and empathize with them. - I get results for my clients by supporting them throughout the job search cycle. - I meet expectations by understanding career objectives and swiftly resolving concerns. - I empower my clients to communicate their job struggles and find out-of-the-box solutions.